Account Director

Plan, develop, and implement customer strategies for retention of existing business and growth within a specific customer Provide direction and develop growth and retention for client-specific programs Review research to anticipate competition and market trends and translate customer attitudes of services and relationships Consult with development teams on market requirements and product features Communicate marketing, operations, communications, sales, and employee-satisfaction strategies from the assigned customer to the executive team Coordinate and align strategy with the corporate growth plan Work with other departments to develop relationships regarding pricing, positioning, and packaging Evaluate and analyze program results and present recommendations for changes in strategy Interview, hire, plan, assign, and direct work; conduct performance evaluations; reward and discipline employees; address complaints and resolve problems Ensure employees are properly trained on tasks and safety requirements Requirements Bachelor’s degree in Business Management or a related field from a four-year college or university, or equivalent combination of education and experience 5-8 years of experience May be required to have a valid driver’s license Ability to perform essential duties satisfactorily Supervisory and employee-management experience, including hiring, work direction, performance evaluations, and conflict resolution Ability to ensure employees are trained on tasks and safety requirements Ability to meet the role’s physical demands, including regularly sitting, frequently walking and using hands, and occasionally standing Core Competencies Demonstrates expertise in developing and implementing customer retention strategies, managing employee performance, and aligning departmental goals with corporate growth plans. Proficient in analyzing market trends and translating customer insights into actionable strategies. Highest-signal resume keywords Customer Strategy Development Employee Management Market Trend Analysis Performance Evaluation Training and Safety Compliance ATS Optimization Keywords Hard Skills Business Management Program Evaluation Strategic Planning Data Analysis Market Research Soft Skills Conflict Resolution Communication Leadership Problem Solving Certifications & Qualifications Bachelor’s Degree in Business Management Industry Keywords Customer Retention Growth Strategy Employee Training Performance Management #J-18808-Ljbffr