Customer Business Manager

Description TITLE: Customer Business Lead, Kroger REPORTS TO: Head of Sales, National Accounts LOCATION: Cincinnati, OH (Remote) Lactalis Heritage Dairy is currently seeking candidates to join our team in Cincinnati! Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to providing healthy and delicious dairy products that bring people together every day. At Lactalis, our core values of AMBITION, ENGAGEMENT, and SIMPLICITY are at the heart of everything we do. If you’re looking for a unique experience with a company that offers strong brands, professional expertise, and a dynamic work environment that champions entrepreneurial spirit, hands-on responsibility, and real opportunity for career development, we want to hear from you! Lactalis Heritage Dairy: inviting you to share with us your STORY, your PASSION, and your EXPERTISE. From your PASSION to ours Responsible for leading four direct reports, three Customer Category Managers (CCM), and a Senior Sales Analyst, the Customer Business Lead (CBL) is also responsible for delivering volume, revenue, and gross profit results across your assigned Customer. The CBL and their team are responsible for understanding their assigned Customers’ specific business needs and are ultimately accountable for pricing, shelving, merchandising, and distribution execution. From your EXPERTISE to ours Key responsibilities for this position include: Lead assigned sales team in the development and delivery of the sales plans, ensuring growth targets are met. Manage and support the assigned sales team, including time spent in the field meeting with customers Build and execute strategies and plans to grow the business in the region Develop an in-depth understanding of customers’ needs and priorities (KPIs, business/category goals, etc.) Develop sales/account plans to meet customers’ objectives while operating within corporate initiatives and guidelines (i.e., customized SKUs, operational targets, etc.) Leverage internal LHD resources (category management, sales finance, shopper marketing, etc.) to drive success Build and maintain relationships with key customer representatives Oversee the development and delivery for all customer presentations Oversee the management of customer P&Ls; achieve financial targets with customers – growth rates, trade rates, etc. Oversee trade spending & promotional programs Provide key inputs for demand planning & the S&OP process Provide category thought leadership and insights from customer to drive both category and growth Develop high functioning team through recruitment, talent assessment, coaching/mentorship, constructive and timely feedback, and the establishment of actionable development plans for direct reports Perform other duties as assigned Requirements From your STORY to ours Qualified applicants will contribute the following: 5+ years in CPG sales account management Recent experience with Kroger directly & 84.51 preferred Experience managing sales personnel Strong personal selling skills Demonstrated ability to analyze data and create action plan Self-motivated, ability to operate independently Excellent communication skills, both verbal and written Ability to prioritize and meet deadlines within specified time constraints Ability to succeed in a collaborative team environment Ability to adapt in a changing work environment Solid working knowledge of computers and related systems including proficiency in Microsoft Word, Excel and PowerPoint Ability to travel (up to 25%) Lactalis Heritage Dairy is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.