Operations Manager
KG Facility Solutions
Job Description
Job Description
The Operations Manager for our commercial cleaning company plays a pivotal role in overseeing and optimizing the day-to-day operations to ensure efficiency, quality service delivery, and client satisfaction. This role requires a blend of leadership, strategic thinking, and hands-on involvement to manage various aspects of our cleaning services. This is a full-time position, Monday–Friday, and may require occasional evenings or weekends.
Responsibilities :
- Supervise and lead teams of cleaning staff, including hiring, training, and performance management.
- Conduct regular performance evaluations and provide coaching and feedback to improve team performance.
- Serve as the primary point of contact for subcontractors and key clients, addressing their concerns, resolving issues, and ensuring satisfaction.
- Conduct regular site visits and inspections to assess service quality and identify areas of improvement.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Conduct regular audits and inspections to identify deficiencies and implement corrective actions.
- Stay updated on industry best practices and technology to continuously improve service quality and efficiency.
- Provide training on proper cleaning techniques, equipment usage, and safety protocols to minimize accidents and injuries.
Qualifications :
- Operations Management, or related field (preferred).
- Proven experience 2-3 years in operations management, preferably in the cleaning services industry.
- Excellent communication and interpersonal abilities, with a customer-centric approach.
- Solid understanding of cleaning techniques, equipment, and products.
- Proficiency in Microsoft Office Suite and cleaning management software.
- Knowledge of health and safety regulations and compliance standards.
- Strong problem-solving skills with strong attention to detail.
- Fluent in English and Spanish (read, write, and speak) required.
Benefits:
- Paid Time Off
- Health Benefits
- Life Insurance
- Vision
- Dental
Vacancy posted more than 2 months ago
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