Customer Service Representative

Benefits: 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance GEICO Braintree is Hiring! We are looking for dedicated, experienced, and Spanish-speaking customer service representatives to join our dynamic team. If you’re ambitious, positive, and team-oriented with a passion for providing outstanding customer service, we want to hear from you! High proficiency in web-based software applications is a must. GEICO Braintree is committed to providing excellent service to clients who entrust their home, auto, and other insurance needs to us. As a productive member of our team, you will enjoy the benefits of representing a nationally recognized brand and industry-leading product lines. This position also offers candidates the opportunity to earn their insurance license in order to cross-sell existing customers. We will provide time to study and cover the cost of the exam! The qualified candidate MUST HAVE: A strong work ethic The ability to learn quickly The desire to be in a fast-paced high-energy environment Independent time management skills Pride in exceeding expectations Commitment to the team and helping others Candidates must be local (this is an office-based position) and have reliable transportation (car) US Resident or Citizen status (we do not offer work visas at this time) Responsibilities: Provide best-in-class service and support to existing policyholders Explain various aspects of Auto, Home, Renters, and other product lines Educate clients on GEICO’s full line of insurance products Manage a large database of customers in our CRM platform Identify cross-selling opportunities during retention calls Help the sales team contact customers via phone and email on a daily basis Work some Saturday shifts 10am-2pm and some 10am-6pm shifts Monday - Friday Desired Skills & Experience: Spanish fluency Prior success in a Client Service Representative role or similar Experience in hospitality industries a plus Honesty, Integrity, a Positive Attitude, Competitive spirit, and willingness to learn High-energy personality and a love for working with people A detail-oriented and highly thorough approach to work An ability to manage challenging customer interaction situations Strong computer and software skills Punctuality What we provide: Long-term opportunity to grow with an established company Mentorship from experienced agents, dedicated to your success Outstanding service & sales training that can propel your career in many directions Professional office setting with a fun and supportive group of colleagues Continuous Team-based activities to learn and grow with your peers High earning potential Medical, Dental, and Vision insurance 401K with company match Paid time off #J-18808-Ljbffr Eric Vaden/GEICO Exclusive Agency