New Patient Coordinator

Why Join Us?


Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused health and wellness clinic that is committed to providing the highest quality of medical care and supportive services. When founded, we specialized in the treatment of cancer and blood conditions. Today, we provide medical oncology and hematology, radiation oncology, rheumatology, and urology services to our phenomenal patients. Learn more about us at our website.

Job Description:

Beacon has an excellent opportunity available within our clinic as a New Patient Coordinator. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you!


Job Duties Include:

• Receives all new patient referrals, builds charts, circulates new patient form, and works closely with front office supervisor to monitor status of referral.
  
  

• Fax thank you letter to referring provider.
  
  

• Call patients when referral received, obtain insurance information and any missing basic patient information to complete chart.
  
  

• Provides initial insurance information to preauthorization team.
  
  

• Obtains a release of information from patient when needed.
  
  

• Contacts referring provider and other pertinent facilities for additional records required by Beacon before the patient is seen.
  
  

• Communicates appropriately with back-office team and providers for scheduling parameters for specific referral.
  
  

• Communicates with patient to arrange new patient appointment and set expectations around first visit needs.
  
  

• Closes out referral and inputs information in electronic chart.
  
  

• Manages current and future electronic schedules to ensure appropriate, timely scheduling.
  
  

• Sends new patient information packets including map, ROI's, etc. when needed.
  
  

• Maintains new patient spreadsheet daily and monthly referral summaries.
  
  

• Maintains unscheduled new patient appointments to ensure patients are scheduled within the mandatory timeframe.
  
  

• Operates multiple medical software programs including Microsoft office.
  
  

• Responsible for documenting and maintaining processes for new patient coordination.
  
  

• May operate as back-up front office, checking in patients and participating in the phone answering throughout the day.
  
  

• Creates and supplies clinic with new patient packets.
  
  

• Collaborates with fellow NPCs to ensure cross training, coverage, and organization between workflows.
  
  

This list outlines the core responsibilities of the position but is not all-inclusive.

Required Skills/Abilities:

• Compassionate and caring bedside manner
  
  

• Excellent attention to detail and ability to balance competing priorities.
  
  

• Excellent customer service skills
  
  

• Data management and organizational skills
  
  

• Experience delegating and supervising office tasks to staff
  
  

• Clerical training and experience
  
  

• Ability to communicate with people with various levels of medical knowledge in both written and verbal forms
  
  

• Diagnostic and problem-solving skills
  
  

• Computer software proficiency
  
  

• Emotional intelligence
  
  

Location:

• 3815 N. Schreiber Way Unit 101 Coeur D'Alene, ID 83815
  

Benefits:

• Paid Time Off
  
• Health Insurance, including dental and vision
  
• 401(k) Plan
  
• 8 paid, closed-clinic holidays
  
• Professional development fund
  
• Employee assistance program
  

Beacon Company Mission: To meet patients wherever they are on their journey and walk with them on that journey; to provide compassionate, personalized healthcare for an unparalleled patient experience.

Beacon Core Values: Compassion. Grace. Honesty. Humor. Respect. Trust.

Our providers and staff at Beacon share these values and truly embody the mission of Beacon. Our team is comprised of the most devoted, compassionate individuals who consistently go above and beyond for patients and who strive to continually improve patient care and the overall patient experience.