Customer Success Program Manager - ISSO Services

Description of Task to be Performed AnaVation is seeking a Customer Success Program Manager to support a cabinet-level client in Washington DC. Theselected individual will oversee all aspects of delivering GRC services to interdepartmental and external Federal agenciesin an -aaS model. Exceptional interpersonal and communication skills are required. What you will be doing Independently manage the entire portfolio of GRC Shared Services being delivered on behalf of the client tointerdepartmental and external Federal agencies, including administration, governance, growth and adoption,financial management, cost models, service delivery, continuous improvement, and the service portfolio itself. Maintain and mature the existing portfolio of GRC service offerings; recommend, develop, and sell new GRCservices including pipeline, marketing, capability briefings, and technical and price proposals for prospectivenew end customers. Provide Shared Services subject matter expertise including recommending program strategy and guidelines, leading operational improvements, and ensuring exceptional customer relationship management. Provide GRC subject matter expertise to interpret technical requirements, brief program and client leadership, and resolve technical issues with stakeholders. Lead quality management of shared services work products and deliverables, establish processes and monitor to ensure end customer SLAs are met, and support share services program audits. Perform capacity planning to ensure current and future resource needs are met. Negotiate resource utilization within and between teams providing technical shared services support. Establish processes and support on- and offboarding of new shared services customers to ensure exceptional customer experience and the highest levels of satisfaction. Recommend and complete special projects to continuously mature the program and its underlying elements. Required Qualifications Minimum Qualifications (Education/Certifications, Experience, etc) Minimum one (1) managing cybersecurity service delivery in an -aaS model (e.g., SOCaaS, GRCaaS) Minimum ten (10) years of hands-on GRC experience, e.g., as an ISSO/ISSE/ISSM, SCA. At least two (2) active, high-level program management and/or cybersecurity certifications such as PMP, CISSP,CISM, CEH, CASP, CCSP, CCSK, or Security+. Minimum two (2) years of hands-on experience with JCAM Bachelors Degree in a related field, or four (4) additional years of related experience Clearance Minimum Active Top Secret clearance with SCI eligibilit Other Required Skills & Qualifications Intimate familiarity with FISMA, NIST 800-53, RMF, FedRAMP, SA&A, IT security audits, vulnerability andPOA&M remediation, executive orders and directives, BODs, and OMB cyber memoranda Exceptional interpersonal skills to establish and maintain positive working relationships with all stakeholders Expert-level command of the English language (oral and written), with experience interacting effectively at theCIO and CISO levels of large organizations Expert-level organizational skills and ability to keep a multitude of tasks and projects on track at all times andwith minimal supervision Experience with cybersecurity tools such as vulnerability management, vulnerability scanning, endpointmanagement, data protection, SIEM, and GRC automation platforms Location This position is currently performed remotely but the work location is subject to change at the customer’s solediscretion. Candidates must be located in the DC-metro area and be willing to adapt to a hybrid or on site worklocation in Washington DC if required. Preferred Qualifications Masters degree or higher in cybersecurity, information assurance, or related Additional advanced cybersecurity-related certifications Cybersecurity consulting experience is a plus Benefits Generous cost sharing for medical insurance for the employee and dependents 100% company paid dental insurance for employees and dependents 100% company paid long-term and short-term disability insurance 100% company paid vision insurance for employees and dependents 401k plan with generous match and 100% immediate vesting Competitive Pay Generous paid leave and holiday package Tuition and training reimbursement Life and AD&D Insurance AnaVation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. #J-18808-Ljbffr Nava