Director, Business Development Operations, MGB International

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
The Opportunity:

Mass General Brigham International (MGBI) represents a systemwide initiative to provide leading clinical care to patients, advisory services, and Transformational Partnerships to our customers from around the world. This exciting business initiative combines a broad set of existing capabilities with a new focus on integration. With a significant investment in this program, MGBI plans to enhance the patient and customer experience by developing and improving services for destination patients and driving broad-based business growth.

Reporting to the Vice President of Business Development, the Director of Business Development Operations is responsible for developing and executing business development initiatives to drive organizational growth and expansion. The Director collaborates with executive leadership to support, assess, and capitalize on new market opportunities, partnerships, and service lines that align with the entity's mission and financial goals. The incumbent will lead efforts to position the organization as a market leader through innovation, competitive analysis, and downstream promotion.

Mass General Brigham (MGB), a not-for-profit academic healthcare system established by Brigham and Women's Hospital (BWH) and Massachusetts General Hospital (MGH), provides a full continuum of care, encompassing two academic medical centers (AMCs), community and specialty hospitals, a managed care organization, a network of employed and affiliated physicians, community health centers, home care, home hospital, a health insurance plan, and other health-related entities. MGB is dedicated to advancing patient care, research, education, and community service through innovation, performance, and high reliability across all components of our delivery system and with our partners around the world. MGB has a strong international presence, delivering world-class care in Boston to thousands of international patients from 120+ countries and collaborating with premier international healthcare organizations in 40+ countries as a trusted advisor. MGB has a strong track record partnering with international governments and healthcare organizations to drive sustainable improvement and transformation of local healthcare delivery facilities and ecosystems.

Qualifications

Principle Duties/Responsibilities:

• Responsible for overseeing and optimizing business development and sales operations, ensuring smooth workflows, and maximizing efficiency across sales teams. Develops and implements strategies that support the department's goals, providing insight, resources, and data analysis to enhance overall performance and revenue growth.
• Oversees the daily operations of the sales team, ensuring smooth processes and efficient resource allocation.
• Develops and implements sales strategies and tools that align with the hospital's objectives and improve overall business development and sales effectiveness
• Monitors and analyzes sales performance metrics, providing actionable insights and recommendations for continuous improvement.
• Collaborates with other departments, such as marketing and finance, to ensure alignment of sales goals and strategies with organizational priorities.
• Manages and supports the implementation of sales training programs to enhance team skills and knowledge.
• Coordinates the development and management of sales forecasts, budgets, and performance reports.
• Improves sales processes by identifying inefficiencies and recommending technology, software, or process improvements.
• Liaises with senior leadership to provide data-driven insights for decision-making and sales strategy refinement.
• Manages key relationships with hospital partners and external vendors to optimize product and service offerings.

Qualifications:

• Bachelor's Degree required and Master's Degree preferred
• 5-7 years of experience in sales operations
• 3-5 years of experience of leadership or management within a healthcare or hospital environment
• 3-5 years required of proven experience in data analysis, sales strategy development, and team management

Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$124,342.40 - $180,897.60/Annual

Grade
9

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.