Care Coordinator

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide. About The Role:

Your north star:

Support the Pomelo clinical practice's efficiency by owning key operational & administrative processes. What You'll Do

Work closely with clinical staff to provide care navigation support for patients who need help finding providers in their network and/or being connected to other care or social services such as housing, transportation, WIC and SNAP.

Monitor our member support phone line and answer any questions that patients call in with

Complete eligibility checks for new and existing patients and own the patient offboarding process

Own patient scheduling, including patient prioritization, appointment reminders and provider schedule optimization

Manage referrals to health plan’s Case Management team

Collaborate with Market Operations Lead to develop new workflows focused on improving care coordinator efficiency

Other responsibilities as assigned

Be available to work a set schedule of

Monday to Friday from 9:00 AM to 6:00 PM ET

Who You Are

2+ years healthcare administration experience, ideally having worked within virtual care

Familiarity with SDOH platforms and referrals

Results-oriented operator who moves fast

Meticulous attention to detail

Goes the extra mile for patients

Comfort with ambiguity

Ability to work cross-functionally with clinicians

Passionate about maternal and child health

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup that always puts the patient first. You will learn, grow and be challenged, and have fun with your team while doing it. Benefits and Perks:

Comprehensive Health, Dental, and Vision coverage for employees and their families

High deductible Health Plans with Health Savings Account (HSA) options

Flexible Spending Account (FSA)

Equity grant participation

401(k) program

Competitive vacation policy

16 weeks paid parental leave

Fully remote work flexibility (within the US)

Compensation

The expected salary range offered for this role is $21.63 to $24.04 an hour ($45,000 to $50,000 if annualized). This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications. We are committed to hiring the best team to improve outcomes for all mothers and babies. To solve the complex challenges facing the diverse population we serve, we need diverse perspectives, actively welcoming people of all races, ages, sexual orientations, gender identities and expressions, national origins, religions, disabilities, and veteran statuses. We strive to cultivate an inclusive and respectful environment where team members thrive by working across disciplines, moving fast, making data driven decisions, learning continuously, and always putting the patient first.