Centralized Scheduler

About the Job

Children's Medical Center is a busy general pediatric office that has serviced our communities for over 27 years. We have 4 locations and offer great benefits including paid time off, health, dental, vision, life, and long and short-term disability insurance. We also offer 401K and profit sharing after one year of service and opportunities to grow within the organization. We are looking for a team member who can serve in a full-time Centralized Scheduling position. The Centralized Scheduler creates a positive first impression of the practice in greeting patients and other callers. Quickly and accurately directs callers to the appropriate department/person. Schedules patient appointments according to practice protocols and obtains the necessary information for new and established patients.

Essential Position Functions :

• Answers the telephone in a warm, friendly manner.
• Quickly determines the nature of the telephone call.
• Gathers and documents complete and accurate insurance information prior to scheduling appointments.
• Notifies patients of balances due prior to appointment.
• Collects patient balances due according to practice protocol.
• Directs urgent calls to the triage staff and ensures that action is taken.
• Takes accurate and concise messages according to practice protocols and directs patient clinical calls to the designated staff member.
• Directs billing calls to the appropriate billing staff member.
• Directs provider calls to appropriate staff members.
• Directs patient complaints or compliments to the appropriate member of the Leadership Team.
• Directs all other callers to whom they are calling.
• Obtains accurate and complete information for call types and forwards the to the proper person/department.
• Utilizes telephone courtesies on all telephone interactions, including placing callers on hold or directing them to voicemail.
• Accurately enters complete new patient information in the computer/scheduling program prior to scheduling appointment.
• Accurately updates established patient information in the computer/scheduling program.
• Obtains all insurance information for patient appointments according to practice protocols.
• Schedules patient appointments accurately according to individual provider's scheduling template and follows practice protocols regarding approval for exceptions/add-ons.
• Makes every effort to determine accurate reason for patient's appointment in order to schedule the correct amount of time needed.
• Accurately obtains tracking information for new patient calls according to practice protocols.
• Prospectively informs all new patients and established patients about the practice's payment at the time of service policy.
• Correctly cancels and reschedules appointments as needed and documents in the patient chart according to practice protocols.
• Addresses patient portal tasks according to practice protocols.
• Directs patient to the patient portal or Phreesia to update or complete necessary patient forms.
• Maintains patient confidentiality.
• Always maintains professionalism.

Job Qualifications:

• High School education or GED equivalent.
• Possess strong oral and written communication skills.
• Proficient in Microsoft Outlook, computer knowledge to navigate internet websites such as Availity, etc.
• Possess accurate data entry skills.

Compensation is competitive and based on experience, qualifications, and other factors.

We are an Equal Opportunity Employer / Drug-Free Workplace.

To apply please visit npcmc.com and navigate to "about us" and "careers".