Hotel General Manager - Full-Service $120K +

Job Description

Job Description

Hotel General Manager – Bellingham, WA

Full-Service Hotel – Bellingham, WA

Salary Range: $110,000–$120,000 per year

Position Type: Full-Time

A full-service hotel in Bellingham, Washington, is seeking an experienced Hotel General Manager. This Bellingham hotel general manager role is accountable for guest satisfaction, associate engagement, brand standards, and profitable hotel operations in the Bellingham and Whatcom County market.

The hotel strives to be a property where every guest wants to stay, every associate wants to work, and every investor wants to own. Associates are supported in achieving clearly defined objectives, and the hotel takes a proactive position on community wellbeing in Bellingham. The culture values teamwork, a strong work ethic, service to others, and personal balance.

Position requires previous full-service hotel experience.

Summary

The General Manager directs and coordinates hotel activities in Bellingham, WA, to obtain optimum efficiency, economy of operations, and maximum profit. The Bellingham hotel general manager plays a pivotal role in guest satisfaction by maintaining high service standards, addressing guest and associate concerns promptly, and improving the guest experience. The role oversees all departments so they operate in harmony and productively.

Duties and Responsibilities

• Prepares and presents the annual budget for the upcoming year
• Leads creation of the annual marketing plan to maximize market share and rate in Bellingham and the surrounding Whatcom County market
• Accountable for house profit, budgeted RevPAR, and occupancy index
• Manages to or exceeding brand standards
• Ensures the safety of all persons on property and works to limit liability for hotel activities
• Knowledgeable of local, Washington State, and federal laws, including innkeeper law, employment law, and OSHA regulations
• Plans, develops, and implements organizational policies and goals
• Coordinates department activities to ensure operational efficiency
• Directs promotion of hotel services to develop new markets, increase share, and strengthen competitive position in the Bellingham hotel market
• Analyzes department budget requests, identifies reductions, and allocates the operating budget
• Reviews activity, operating, and sales reports and determines required changes in programs or operations
• Directs preparation of directives to the Regional Director of Operations outlining policies, programs, or operational changes
• Promotes the hotel within local Bellingham and Whatcom County associations
• Performs other related duties as assigned

Supervisory Responsibilities

• Directly and indirectly supervises employees within assigned departments
• Carries out supervisory responsibilities in accordance with organizational policies and applicable laws
• Interviews, hires, and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems

Qualifications

• Willingness and desire to create a team learning environment and a positive, fulfilling workplace
• Demonstrated ability to balance department efficiency and service excellence
• Willingness to assist employees in achieving departmental goals
• Demonstrated strengths in teambuilding and leadership
• Supervisory experience, or demonstrated willingness, desire, and ability to supervise, with aptitude for coaching, mentoring, training, and developing performance
• Demonstrated ability to lead and motivate employees with confidence in work processes and goals
• Strong written, verbal, and interpersonal communication skills, including attentive listening and clear communication
• Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with associates at all levels and with guests
• Demonstrated ability to work well with cross-functional groups
• Ability to work independently, prioritize workload, and deliver quality results on time across multiple projects

Education and Experience

• Bachelor’s degree required
• One to two years of previous General Manager experience at a full-service hotel
• Previous full-service hotel experience required

Competencies

• Technical Skills: Assesses own strengths and weaknesses; pursues training and development; continually builds knowledge and skills; shares expertise with others
• Change Management: Develops workable implementation plans; communicates change effectively; builds commitment and overcomes resistance; prepares and supports those affected; monitors transition and evaluates results
• Delegation: Delegates work assignments; matches responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; recognizes results
• Leadership: Exhibits confidence in self and others; inspires and motivates performance; influences actions and opinions; accepts feedback; gives appropriate recognition
• Managing People: Includes staff in planning, decision-making, and process improvement; takes responsibility for subordinates’ activities; is available to staff; provides regular performance feedback; develops skills and encourages growth; solicits and applies internal and external customer feedback; fosters a quality focus; improves processes, products, and services; continually improves supervisory skills
• Business Acumen: Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of the Bellingham market and competition; aligns work with strategic goals
• Diversity: Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce
• Ethics: Treats people with respect; keeps commitments; inspires trust; works with integrity; upholds organizational values
• Strategic Thinking: Develops strategies to achieve organizational goals; understands strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions

Physical Demands and Work Environment

• Occasionally required to stand and walk
• Frequently required to sit
• Continually required to use hand and finger dexterity and visual acuity to operate computer equipment and a keyboard
• Occasionally required to lift, push, or carry items less than 25 pounds

Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability
• Company-paid basic life and AD&D insurance
• 401(k) with company match
• Paid time off and Washington State required sick pay
• 8 paid holidays
• Hotel discounts

Location: Bellingham, WA. This is a full-time Hotel General Manager opportunity at a full-service hotel in Bellingham, Washington.