STEP Success Specialist (Supported Transition to Excellence Pathway)

About FIU Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university. Job Summary The STEP Success Specialist will report to the Associate Director, STEP Success. Works directly with FTIC students admitted through the Supported Transition to Excellence Pathway (STEP). Assists the student in progressing through the first year of college through various projects and initiatives that promote retention, re-enrollment, and timely graduation. Collaborates with the Associate Director, STEP Success and partners in other student support units across the University. Provides feedback and insights to improve outreach strategies and support student success. Responsibilities Under the direction of the Assistant Director, carries out targeted projects to promote retention/re-enrollment, and progression to timely graduation, of students admitted through the Supported Transition to Excellence Pathway (STEP). Closely monitors the re-enrollment and progression of the students in their assigned STEP population(s). Executes proactive and reactive interventions based on the data provided by the Associate Director. Conducts outreach to students who miss critical performance and/or course milestones. Meets with students to provide guidance and support based on academic performance, major, and intended career goals. Escalates issues to Associate Director for resolution. Conducts outreach to, and meets with, STEP Pathway students who do not meet progression standards for their intended major. Facilitates redirection into a new major and assists with the change of major process as appropriate. Documents all outreaches and meetings with students. Keeps detailed records of all student interactions across various platforms as needed. Assists with STEP Orientation and STEP Advising & Registration Days for students admitted via the STEP Pathway. Provides support for the SLS Plus course for STEP, including but not limited to facilitation of workshops and group advising sessions, and tracking completion of requirements. Monitors enrollment of STEP pathway students in designated sections of various courses, such as SLS 1501, math courses, English courses, and other first year courses. Assists with enrollment of students into designated sections as needed. Utilizes technology to manage a caseload of STEP pathway students as an additional support role, in addition to a student's assigned academic advisor. Responds to students messages, phone calls, voicemails, and other inquiries and requests in a timely manner. Identifies common roadblocks or barriers for students in the STEP pathways and shares with the Associate Director. Engages in professional development to further job knowledge and skills in areas including but not limited to career and major exploration, academic advising, coaching, data analysis, etc. Performs other related duties as assigned or directed. The omission of related duties does preclude the supervisor from assigning them. Minimum Qualifications Bachelor's degree and three (3) years of appropriate experience, or Master's degree and one (1) year of appropriate experience. Desired Qualifications Previous experience working as an academic advising and/or other student service experience. Job Category Administrative Advertised Salary $50,000-$55,000 Work Schedule Begin time: 8:30 AM End time: 5:00 PM Pre-Employment Requirements Criminal Background Check How To Apply Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e‑mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. *This posting will close at 12:00 am of the close date. Current Employee As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format. *This posting will close at 12:00 am of the close date. Disclosures Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Notice of Non-Discrimination FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affidavits Appreciation employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at View phone number on click.appcast.io or email View email address on click.appcast.io. Reasonable Accommodation Statement Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at View phone number on click.appcast.io or View email address on click.appcast.io. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity. #J-18808-Ljbffr Florida International University - Board of Trustees