Director Mission Critical Commissioning

At Henderson, we're about more than just buildings

We're about the people, experiences, and longevity of a building. We’re a company of problem-solvers and innovators known for our technical excellence and ability to provide come up with out-of-the-box solutions when it comes to design and construction. We love the process of bringing buildings to life – and keeping them in shape long after the doors open.

As an ESOP, each of our employee-owners are an essential part of our mission to lead the industry in innovation, sustainability, and client experience. With a vision to build a better world, Team Henderson has a people-first culture and diverse portfolio of world-class facilities.

It's What We Do

We provide total building system design and construction services across multiple high-growth markets throughout the country for industry leaders. You'll get to use your talent to work on projects for some of the biggest names in mission-critical, higher education, sports, healthcare, grocery, restaurant, and retail within the sectors we serve in business, community, grocery, health, retail, and venue.

It's How We're Different

We're about more than just buildings. We're about you. You, and the hundreds of passionate employee-owners who make us who we are. We’ve always been committed to providing an inclusive workplace where people can bring their full self to work and helps people reach their full potential – both as professionals and individuals. Together, we provide dream up innovative solutions for our clients industry-wide problems, design and construct spaces that become landmarks, and toast the good life at our happy hours. Take a peek into what makes us different here:

Position Summary

Henderson Building Solutions is seeking a Director Mission Critical Commissioning to join our team in Lenexa, Kansas.

The Director Mission Critical Commissioning oversees strategies and efforts relative to client experience, profitability, technical quality, innovation, business development and employee engagement for the mission critical commissioning business. They align vertical markets and clientele as directed by HBS leadership in support of the company’s strategic plans. The Director of Mission Critical Commissioning is the brand ambassador for mission critical commissioning with internal and external clients, creating awareness, providing timely state-of-the-practice updates to relevant stakeholders and building relationships that drive business. They oversee the alignment of production staff and project work within mission critical commissioning and may serve as a sector commissioning manager as necessary. This position is heavily matrixed and may include accountabilities across the HBS Leadership team.

Key Responsibilities

• Oversees all operational areas of commissioning within the mission critical business unit through direct supervision of commissioning personnel for project execution and is accountable for meeting company quality standards across individual purview.
• Assists HBS leadership to procure opportunities that align with the mission critical commissioning strategy.
• Leads communication and collaboration across the mission critical commissioning practice to ensure consistency across projects.
• Assesses and coordinates the staffing and resource needs for mission critical commissioning in collaboration with the VP of Commissioning.
• Implements process changes in alignment with company strategies and processes to improve client experience.
• Strategizes the technical needs of the commissioning practice to develop and implement appropriate tools, processes and procedures.
• Develops the annual budget for mission critical commissioning in cooperation with the VP of Commissioning, tracks revenue margins and conducts budget reviews to maximize profits.
• Evaluates mission critical commissioning team’s financial performance, adjusts operations accordingly and provides reports and presentations on all aspects of practice performance as requested by HBS leadership.
• Oversees effective management of employee relations and personnel matters including all employment actions within the mission critical commissioning team.
• Collaborates with organizational, sector, practice and/or office leadership to foster an engaged, dynamic employee culture and lead company-wide events and initiatives.
• Partners with regional commissioning directors to identify opportunities and gaps in employee development efforts and respond with appropriate action.
• Demonstrates an organization-wide mindset, cooperating across HBS & commissioning leadership to collectively meet sector goals.
• Maintains a national-level knowledge and presence across the mission critical commissioning practice and industry to inform project pursuits and execution.
• Builds and maintains client relationships across all geographically strategic locations.
• Mentors project staff on client expectations, service standards and commissioning trends.
• Utilizes all service lines to grow presence within commissioning and better support clients.
• Manages client experience to ensure a profitable market share and aligns client maintenance and development with sector growth strategies.
• Partners with marketing staff to generate proposals and determine a profitable fee structure that aligns with sector strategy.
• Assists HBS and commissioning leadership, as needed, to develop and/or implement plans for the growth and development of the commissioning group.
• Mentors others to share expertise and knowledge of market, clients and projects.
• Monitors and utilizes company and industry trends to ensure the company maintains a competitive position within commissioning.
• Supports implementation of innovation goals for the practice and develops innovative ways to identify, connect and support clients.

Qualifications

• Bachelor’s degree in any engineering discipline required. Direct managerial experience working with a mission critical provider highly preferred.
• Years of relevant experience in a related leadership/management position will be considered in lieu of requisite education.
• Minimum 10 years of relevant experience required, including a minimum of five (5) years leadership/management experience (e.g., personnel management, project management, program direction, strategic leadership).
• History of building strong teams to improve the client experience and drive business results.
• Proven track record in engaging with clients and maintaining effective relationships over time.
• System level certification from any of the following required: Distech, Alerton, Schneider, JCI, Siemens, Honeywell.
• Professional engineering license preferred.
• Demonstrated ability to achieve measurable results based on client satisfaction.
• Demonstrated understanding and participation in professional networks in the AEC industry.
• Must demonstrate proficiency in all core competencies as described and characterized in this job description.

Physical & Work Environment Requirements

• Prolonged periods of sitting or standing at a desk and working on a computer.
• Ability to traverse 8 ft ladders.
• Ability to transport up to 25 lbs with or without assistance.
• Ability to read, write and communicate in English.