CRM Specialist
Fortray Global Services
CRM Specialist
We are looking for a CRM Specialist with expertise in Microsoft Dynamics 365 CRM to manage, optimize, and enhance our customer relationship management system. The ideal candidate will play a critical role in streamlining sales, marketing, and customer service processes, ensuring smooth CRM operations, and driving business growth.
Key Responsibilities:
- CRM Administration: Manage and configure Microsoft Dynamics 365 CRM, including workflows, customizations, dashboards, and reporting.
- Process Optimization: Analyze business processes and recommend improvements using CRM automation, integration, and customization.
- User Support & Training: Provide technical support, troubleshooting, and training for CRM users.
- Data Management: Ensure data integrity, accuracy, and security by implementing best practices in CRM data governance.
- Customization & Development: Work with developers to enhance CRM functionality using PowerApps, Power Automate, and custom scripts.
- Integration: Integrate Microsoft Dynamics 365 with other business applications such as ERP, marketing automation tools, and third-party APIs.
- Reporting & Analytics: Generate insightful reports and dashboards to support business decision-making.
- Compliance & Security: Ensure CRM configurations comply with data privacy and security regulations.
Requirements:
- Education: Bachelor's degree in computer science, Information Technology, Business Administration, or a related field.
- Experience: 2 years of hands-on experience with Microsoft Dynamics 365 CRM.
- Soft Skills:
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Ability to work independently and collaborate with cross-functional teams.
Vacancy posted 3 days ago
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