Shift Lead

Benefits of joining the LAZ Parking Family: Pay Active - On-demand access to earned wages, get up to 50% of your earned wages Referral Bonus: $150 for EACH person you refer. Rate $23.50/hr + CASH TIPS Free Lunch (at some locations) Discounted Rooms & Spas (for some of the hospitality locations) Uniform Dry-Cleaning (at some locations) Free Parking! Paid training Additional Benefits: (for qualified positions) 401(k) with Employer Match We are committed to help you be well, not just at work but across all aspects of your life. The following programs are available to help support you, free of charge. Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not. Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling. The Spirit of the Position: The Shift Lead oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. Principal Job Duties: Serves as a primary point of contact for patrons during the shift to receive and distribute tickets, keys and cash. Greets customers in a friendly manner (e.g., ideally by name) and is responsive and timely with correspondence and problem resolution during the shift. Promotes good customer relations with a can-do and caring attitude and has a willingness to help at all times. Develops a positive rapport with patrons and customers. Assists patrons into the client facility and provides a gracious sense of arrival. Parks and returns customer vehicles upon request and as necessary in a timely manner. Serves as a liaison to company manager responsible for the shift, including in the event of accidents or incidents on a shift. Signs/Initials as the "valet" on shift cash-out sheets and provides shift cash-out sheets to the company manager responsible for the shift, answering any questions thereon. Other related duties that may be assigned by a company manager from time-to-time. Additional duties as assigned. Education: High school diploma or GED required. Ability to produce and maintain an acceptable driving record and unrestricted drivers' license. Experience: Parking operations and/or parking industry experience. Skills: Ability to communicate professionally and effectively. Ability to speak, read, and comprehend the English language. Open to feedback, differing opinions and other points of view Capable of taking direction from company manager responsible for shift or other shift valets/team members as necessary to ensure smooth operations and customer satisfaction. Capable of working alone on a shift or with one or more other valets. Demonstrates a sense of urgency and timeliness. Demonstrates the ability to seek improvement. Ability to drive a standard transmission, as well as general knowledge of how to operate various types of motor vehicles. Physical Demands: Ability to lift, push and pull at least 25 pounds. Ability to stand, walk and run for extended periods of time. Ability bend, stoop, squat and lift frequently throughout a shift. Willingness to work in the elements - heat, wind, snow, rain, etc. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions. FLSA Status: Exempt LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. #J-18808-Ljbffr