VP/SVP, Head of Business Operations

About the Job zerohash is looking for a VP/SVP of Business Operations to bring rigor, speed, and cross‑functional coordination to how the company makes decisions and scales. We’re looking for a senior leader to build, lead, and scale this function from the ground up. This is a high‑visibility, cross‑functional leadership role reporting into executive leadership. You will own five connected pillars — business intelligence, AI operational rollout, procurement, new product/market analysis, and organizational design & operating efficiency — and be responsible for turning each into a durable, well‑run sub‑department rather than a one‑off project. You’ll work closely with Finance, Compliance, Product, Engineering, and Commercial teams, and will regularly present findings and recommendations to the executive team. Responsibilities Business Intelligence Build the company’s core BI function: unified reporting, KPI frameworks, and dashboards that give executives and the board a real‑time, trustworthy view of the business. Partner with Finance, Sales, and Product to define the metrics that matter and ensure a single source of truth across systems. Turn data into decisions — proactively surface trends, risks, and opportunities to leadership, not just retrospective reporting. AI Operational Rollout Own the enterprise‑wide roadmap for adopting new AI tools and workflows across internal operations — from evaluation and pilots to change management and adoption. Identify high‑value use cases across teams (support, compliance, engineering, ops) and build the business case, sequencing, and governance for rollout. Establish guardrails in partnership with Compliance, Security, and Legal so AI adoption is fast but responsible. Procurement Build a formal procurement function: vendor onboarding, vendor evaluation, contract negotiation, spend management, and approval workflows. Drive cost discipline and vendor consolidation across software, infrastructure, and professional services without slowing teams down. Partner with Legal and Finance on contract terms, renewals, and vendor risk management. New Product & Market Analysis Lead market sizing (TAM/SAM/SOM), competitive analysis, and opportunity assessment for new products, verticals, and geographies. Build the analytical backbone for strategic decisions — pricing, market entry, and build‑vs‑partner‑vs‑buy recommendations. Identify organic growth opportunities within the existing partner and client base — e.g., cross‑sell/upsell potential across current product lines, under‑penetrated verticals or geographies, and expansion of existing partner relationships into new use cases. Partner with Product and Commercial leadership to translate market analysis into roadmap and go‑to‑market input. Organizational Design and Operating Efficiency Provide headcount planning support, org structure recommendations, and org health metrics to help leadership scale the company efficiently. Lead process design and re‑engineering for scaling operational functions — e.g., support, onboarding, and operations — as volume and complexity grow. Requirements 12‑15+ years of progressive experience in business operations, strategy, corporate development, or a related leadership role. 5‑8+ years of that experience in FinTech; direct experience in crypto, digital assets, payments, or banking / brokerage infrastructure is a strong plus. A track record of building functions from scratch — you’ve stood up teams and processes, not just operated within them. Sharp analytical skills paired with genuine comfort in ambiguity; equally credible presenting to a board and rolling up your sleeves on a spreadsheet. Experience driving AI or major technology adoption within an operating business, ideally at scale. Strong track record in vendor negotiation and procurement strategy. Excellent executive communication skills, with experience presenting to C‑suite and board‑level audiences. Based in the United States; ability to travel to team hubs. Benefits Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only) Vision & Dental Insurance (U.S. only) Chance to earn equity Maternity & Paternity leave (after 6 months) WeWork All Access Membership WFH Yearly Stipend L&D Yearly Stipend (after 6 months) #J-18808-Ljbffr