Program Coordinator

Employee Type: Full Time Non-Exempt Required Degree: 4 Year Degree Manage Others: No Description This position is responsible for the coordination between the Customer and the Operations team for the flawless execution of customer programs/ accounts. Essential Duties and Responsibilities Maintain and coordinate Customer Changes with appropriate functions within our organization Maintain documented processes of key functions and strive for the continuous improvement of processes Conduct daily and weekly Conference calls with PM and Customer teams to resolve issues Provide daily and weekly reports that summarize key customer activity and project status Communicate daily issues with customers for resolution Coordinate the tracking and communication of customer order/ shipments Maintain current NPl checklists and Project Workbooks Enter Sales Orders with each customer pull request Create Work Orders for production if needed Act as back-up for other department functions as needed Daily maintenance on order management system to provide accurate status Receive customer forecasts and enter information in to systems Manage customer shipments and logistics Follow-up on inventory transactions to ensure completion Exception management to support unique customer requests Requirements 3-5 years of similar industry experience Bachelor's degree preferred Understanding of manufacturing order processing flow through an MRP system Experience with SAP/Order Management System Ability to communicate in Mandarin Chinese a plus #J-18808-Ljbffr