Patient Care Coordinator (Front Office) - Dermatology

Join Our Team at Skin and Cancer Institute! Are you passionate about dermatology and skin health? Do you thrive in a dynamic, patient-focused environment? Skin and Cancer Institute is looking for dedicated professionals to join our team! Why Join Us? At Skin and Cancer Institute, we are committed to excellence in dermatology, skin cancer treatment, and cosmetic procedures. We offer a supportive and collaborative work culture where your skills and dedication make a real impact. Summary of Position Work Location: 161 AVENIDA VAQUERO | SAN CLEMENTE, CA 92672 Work Category: Non-exempt, Full-time, On-site The Patient Care Coordinator serves as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This role is responsible for managing front desk operations, scheduling appointments, verifying insurance, collecting payments, and supporting clinical staff with administrative tasks. The ideal candidate will demonstrate excellent communication skills, attention to detail, a commitment to patient care and confidentiality, and maintain professional grooming and appearance at all times.

WHAT YOU'LL DO:

Patient Intake & Front Desk Operations Greet patients professionally and courteously, check patients in and out in accordance with Customer Service standards. Collect all required patient information at check-in (NPP, insurance, ID, demographics, CCOF). Maintain accurate and up-to-date patient charts, demographic, and insurance information in EMA. Maintain a clean, organized, and professional reception area and restroom facilities Scheduling & Appointment Management Schedule, confirm, and adjust patient appointments in accordance with company protocols. Maintain and update provider schedules within organizational guidelines. Anticipate and respond appropriately to schedule changes and extended wait times. Insurance Verification & Authorizations Verify primary and secondary insurance prior to scheduled visits following established protocols. Accurately identify and differentiate HMO, PPO, POS, and Medicare plans and authorization requirements. Enter correct payer ID, payer name, and address information into EMA. Update and maintain the PA log, ensuring accuracy of codes and documentation. Financial & Payment Responsibilities Collect all required patient financial responsibilities, including co-pays, co-insurance, deductibles, and cosmetic payments. Process cosmetic sales through Lightspeed POS. Obtain and document CCOF forms when applicable. Accurately document payment notes; balance and reconcile daily payments collected during each shift. Prepare and generate superbills accurately and in a timely manner. Communication & Patient Experience Maintain timely, professional, and consistent communication via Microsoft Teams, Klara, email, and phone during scheduled work hours De-escalate and resolve patient concerns and grievances using effective, respectful communication techniques. Ask every patient for a Google review in alignment with customer service guidelines. Compliance & Documentation Maintain strict compliance with HIPAA regulations and ensure confidentiality of patient information at all times. Accurately close all daily tasks; ensure end-of-day documentation is complete and uploaded to the shared drive. General Administrative Support Support clinical and administrative staff with daily operational needs as assigned Perform other duties as assigned to support overall clinic operations.

WHAT WE'RE LOOKING FOR:

Required Skills & Abilities Strong customer service and interpersonal skills Effective verbal and written communication skills Knowledge of primary and secondary insurance types, billing, and documentation procedures Proficiency in Microsoft Office and EMA software and Lightspeed Ability to stay focused on tasks to be accomplished while working in dynamic situations Ability to maintain HIPAA confidentiality and professionalism Confidently and professionally ask for and process financial payments Education & Experience High school diploma or equivalent required. 1–2 years of experience in a medical office or customer service role preferred. Familiarity with HIPAA regulations and healthcare operations. Additional training or certification in medical office administration is preferre

EQUIPMENT & SOFTWARE OPERATION

Microsoft 365 apps, fax, email, phone, Klara, EMA, ModMed, iPAD, NoahFace (biometric timeclock), Tandem, CoverMyMeds, LabCorp (software for looking up labs results and ordering supplies), Quest diagnostic What We Offer: Competitive salary and benefits Health, dental, vision, and ancillary insurance options 401K retirement savings Paid time off Professional development opportunities Supportive and fair work environment

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