IT Help Desk Technician

Salary: $42,640 - 58,760 per year Requirements: We are looking for someone with at least 2 years of experience in IT help desk, desktop support, or technical support. We prefer candidates who have worked in manufacturing, industrial, or multi-site environments. You should have strong troubleshooting ability with computers, printers, mobile devices, and common software tools. Experience with Active Directory, Microsoft 365, user account administration, and password management is required. A solid understanding of networking fundamentals such as TCP/IP, DNS, DHCP, VPN access, and wireless connectivity is needed. You must be able to communicate technical information clearly to users with different levels of technical knowledge. Strong customer service, communication, and interpersonal skills are expected. You should be able to manage multiple support requests and work independently in a fast-paced setting. Bilingual English/Spanish skills are a plus. An associate degree in Information Technology, Computer Science, or a related discipline is preferred, though equivalent experience may be accepted. Industry certifications such as CompTIA A+, Network+, Microsoft, or similar credentials are a plus. You must be able to occasionally lift up to 50 pounds and handle IT equipment installation or movement. You should be able to commute to Houston, TX 77051 and travel between our facilities as needed. Responsibilities: We provide first-line technical support to employees by phone, email, remote access, and in person. We troubleshoot and resolve issues involving hardware, software, printers, mobile devices, and network connectivity. We support Windows operating systems, Microsoft 365 applications, and other business-critical software used across our operations. We create, update, and maintain user accounts, passwords, and permissions in Active Directory and related systems. We install, configure, and deploy computers, monitors, printers, mobile devices, and other IT equipment. We assist with onboarding and offboarding, including equipment preparation, account setup, and access administration. We keep accurate documentation of support tickets, troubleshooting actions, and resolutions in our ticketing system. We escalate complex issues to the right IT staff or external vendors and follow through to completion. We help with network troubleshooting, including connectivity, VPN, wireless access, and basic infrastructure support. We support cybersecurity efforts by following IT security policies and reporting possible security concerns. We travel between our facilities when needed to deliver on-site technical support. We maintain IT inventory and help track company assets. We follow company safety procedures while working in office and manufacturing settings. Technologies: Active Directory Hardware Support Microsoft 365 Mobile Network Security TCP/IP VPN Windows Office 365 More: We are Texas Steel Conversion (TSC), and we are seeking an IT Help Desk Technician to support employees across our manufacturing and corporate operations. This is an in-person role based in Houston, TX, with work performed in both office and industrial environments and travel between facilities as business needs require. We offer medical, dental, and vision insurance, a 401(k) with company match, paid time off, paid holidays, and opportunities for career growth. We are an Equal Opportunity Employer and a drug-free workplace. last updated 38 week of 2026