Sales Operations Manager

Who We Are GC America is a global leader in dental care and oral health. With more than 100 years of history, presence in over 100 countries, and a team of over 3,500 people worldwide, we support dental professionals with innovative, high‑quality products that make a difference for patients. Our teams across Europe, North America, and Asia develop and manufacture precision components for the dental industry, always focused on quality, innovation, and improving lives. At GC, we believe in working with care and purpose and driving innovation, respecting each other, and creating real value for the future of oral health. About the Role The Senior Manager – Commercial Operations, Sales Forecasting & CRM serves as a key operating partner to the Vice President – Sales and supports business growth by owning commercial operations, sales data, forecasting and CRM development and diligence. The Senior Manager will leverage data, systems and key operating processes to inform executive decision‑making and drive sales enablement. This people‑management role will run our commercial sales enablement engine, lead the team and drive the business, not simply respond to requests for information. The Senior Manager will develop and pressure‑test sales forecasts, assumptions and growth plans, turning data into a growth engine and professionalizing how Commercial Operations interfaces with Executive Leadership and global corporate functions. The following are critical to turning insights into actions that drive growth and improve organizational confidence in numbers and forecasts: Forecast construction and validation Corporate data requests CRM rigor and interpretation Executive‑level storytelling Improve customer, data and market insight to be a growth engine ESSENTIAL DUTIES AND RESPONSIBILITIES Executive Operating Partner to the Vice President – Sales Own weekly/monthly business operating cadence Build, validate, and communicate commercial forecasts Translate sales data into executive‑level insight Prepare President/Board/corporate materials Anticipate questions before they’re asked; speak for the business, not merely check numbers Forecasting, Analytics & Business Insight Own and deepen understanding of the company’s unique commercial S&OP process, dealer OTD sales analytics, trend analysis and risk modeling. Lead Tableau implementation to provide visual analytics for problem solving and business growth. Build predictive views of commercial outcomes, not just historical reports. Identify growth opportunities, territory/product/channel risks and productivity gaps. Partner with Vice President – Sales on scenario modeling for Sales Force Expansion, headcount, territory design, compensation changes, inside sales, etc. Salesforce & Commercial Systems Leadership Establish CRM operating rigor to ensure forecast accuracy, pipeline hygiene, activity standards, adoption and accountability. Transform Salesforce into a management system, not a database. Align dashboards to management cadence: War Rooms, Monthly Ops Meetings, QBRs, Corporate progress reports. Growth Enablement & Strategic Initiatives Act as program owner for revenue enablement initiatives: Sales Force Expansion productivity measurement, inside sales scaling, strategic account analytics, territory & coverage optimization. Own cross‑functional execution with Marketing, Finance, Supply Chain, HR, and global functions. Player‑Coach Leadership of Commercial Operations Team Direct oversight of current team, clarifying roles, workflows and internal service model. Create a systems‑based approach to build structure in the department. Elevate functional and team member capabilities, not just outputs. Create bench strength. AI‑Driven Sales Operations & Analytics Lead integration of AI and advanced analytics into sales operations, forecasting and CRM. Enhance forecast accuracy, identify demand patterns, surface risks and opportunities. Partner with Sales, Marketing and IT to implement AI‑enabled solutions that improve pipeline visibility, customer segmentation and sales force effectiveness. Automate reporting, insights generation and routine analytics to increase speed and reduce manual effort. Establish data governance standards for high‑quality AI inputs and outputs. Continuously evaluate emerging AI technologies and recommend scalable solutions aligned with GC America’s commercial strategy. Perform other duties as assigned. MINIMUM QUALIFICATIONS Bachelor’s degree in business administration, marketing, data analytics or other business‑oriented discipline. Minimum 5 years experience in Commercial Operations, Analytics, Sales Forecasting and/or CRM development and sales enablement. Proven track record of driving business growth through development of sales support systems, processes and teams. Deep knowledge of Sales Forecasting, S&OP, Sales and/or Marketing data analytics. Exceptional ability to interpret data and tell a compelling business story. Experience supporting a senior commercial leader. Systems thinker – not a report builder. Comfortable pushing back, challenging assumptions and making data‑driven recommendations for growth. Calm under pressure with high decision reliability. Advanced Salesforce, Tableau and data leadership. Forecasting and revenue modeling expertise. Dealer/distributor analytics experience preferred. Strong financial acumen. Player‑coach mindset. Executive presence and confidence in executive‑level settings. Ability to represent Sales cross‑functionally. Ability to scale people and processes to enable commercial growth. Proficiency with Microsoft Office suite (Word, Excel, PowerPoint). WORKING ENVIRONMENT Professional office setting with in‑office work required Monday through Thursday each week. Friday is a remote‑work day for focused work, data evaluation and project delivery. WHY JOIN GC AMERICA At GC, you will be part of a growing, innovative company with a global footprint. We offer a collaborative, international work environment where your expertise has a direct impact. BENEFITS Hybrid work schedule 401(k) through Fidelity with 10% company match Dental insurance with Delta Dental PPO Health insurance BCBS Illinois PPO Employee Assistance Program Health Savings Account Company‑paid life insurance (two times the annual salary) Paid time off, including an extra week off the week between Christmas and New Year Tuition reimbursement Vision insurance EyeMed COMPENSATION The total compensation range for this position is $150,000–$175,000. GC America offers a comprehensive benefits package and reserves the right to amend, change, alter and revise pay ranges and benefits at any time. #J-18808-Ljbffr