Vice President of Operations, Post-Acute Dialysis

Job Description

Job Description

Who is Rendevor Dialysis?

We are a family-owned and operated company founded over 30 years ago by a Dialysis RN who believes everyone is entitled to excellent medical treatment from talented clinicians. Our purpose is to bring confidence, clarity, and control to everyone who carries the responsibility of dialysis care.

Our Mission

To reduce the risk and burden of dialysis, wherever it's needed, through dependable partnerships and care that fits each patient's life.

What’s In It For You?

Our company offers a competitive total rewards package above industry standards in most markets and we pride ourselves in providing a caring, positive culture for our employees.

We offer an extremely generous package including:

• Fantastic employee benefit package
• Employer contribution to H.S.A.
• F.S.A. tax savings benefits
• A 4% dollar-for-dollar company match to the 401k plan with immediate vesting
• Tuition reimbursement program
• Employee referral bonus program
• Robust employee recognition and appreciation program
• Quality employee training and development programs
• Comprehensive Medical Benefits
• Vision
• Dental
• STD/LTD/Voluntary Life
• Accident, Critical Illness and Hospital Indemnity Plans
• Pet Insurance
• Discounted auto and home insurance
• Discounted legal services program
• Employer-paid life insurance for 1x employee salary
• Employer-paid assistance program with complimentary counseling, wellness, and legal sessions for employees and household members

What You’ll Do

The Vice President of Operations, Post-Acute is the executive accountable for the operational, financial, clinical quality, customer, physician, and organizational performance of Rendevor Dialysis' Post-Acute Division. The role leads the delivery of on-site dialysis services within Skilled Nursing Facilities (SNFs) and is responsible for building the leadership structure, operating systems, cross-functional partnerships, and accountability necessary to support sustainable multi-state growth.

This leader owns the division after contract execution, including implementation, day-to-day operations, staffing, patient access, billing coordination, quality improvement, physician engagement, customer retention, renewals, strategic account development, and divisional P&L performance. The Vice President partners closely with Sales on operational feasibility, implementation planning, and expansion within existing customer systems, while Sales retains ownership of prospecting, new-logo acquisition, commercial negotiations, and contract execution.

The role is expected to operate with substantial executive autonomy, own problems through resolution, develop accountable leaders, and become a trusted partner to the other Rendevor divisions.

Minimum Qualifications

Education and Experience :

• Bachelor's degree in healthcare administration, business administration, nursing, operations management, or a related field required; equivalent executive healthcare operations experience may be considered.
• Master's degree in business administration, healthcare administration, nursing, public health, or a related discipline preferred.

Required Skills and Competencies :

• Seven or more years of progressively responsible healthcare operations experience, including significant multi-site leadership responsibility for geographically dispersed teams.
• Demonstrated success building, scaling, or materially improving a multi-state or multi-market healthcare operation with demonstrated experience leading through managers, developing leaders, and creating sustainable operating systems.
• Ability to interpret quality, compliance, operational, customer, and financial data and translate findings into accountable action plans.
• Strong financial acumen : Experience with full P&L, budget, labor, productivity, and financial performance analysis and tracking.
• Experience managing executive customer relationships, physician partnerships, clinical quality, regulatory risk, and cross-functional initiatives required.
• Dialysis experience is preferred but not required. A candidate who combines strong multi-state healthcare operating experience with dialysis knowledge represents the ideal profile.
• Post-acute, long-term care, home-based care, specialty clinical services, physician practice, hospital, or other regulated healthcare operations experience preferred.
• Ability to read, write, speak, understand, and satisfactorily communicate in English
• Strong technical/computer proficiency with laptops, tablets, Outlook, Excel, PowerPoint, Word, SharePoint, etc.
• Ability to quickly learn a variety of technical systems and equipment.

Principal Duties and Responsibilities :

Division Leadership and Operating Strategy

• Provide executive leadership for all Post-Acute operations and establish the strategy, priorities, standards, and operating cadence necessary to scale the division across multiple markets and states.
• Build a leadership structure capable of supporting clinically sound and financially sustainable operations across at least five states as the division grows.
• Create scalable systems, standardized workflows, management routines, escalation pathways, and decision rights. Identify operational risks, emerging constraints, and capability gaps early and implement corrective actions before they become material service, quality, financial, or customer issues.

Operational Performance and Service Delivery

• Oversee daily operations of all SNF dialysis programs, through the appointed Area Managers and ensure reliable, safe, efficient, and contract-compliant service delivery across all assigned facilities.
• Support Area Managers in accountability for staffing, scheduling, treatment completion, documentation, inventory, facility readiness, customer communication, physician coordination, and local financial performance.
• Establish and monitor operational scorecards by market and facility, including TUR, staffing productivity, labor variance, overtime, travel, missed treatments, census, referrals, quality outcomes, and customer issues.
• Direct the resolution of staffing shortages, schedule failures, supply disruptions, equipment-related operational impacts, and other service-continuity risks.
• Develop contingency plans for business continuity, emergency operations, severe staffing constraints, facility disruptions, and other high-risk events.

Financial and P&L Accountability

• Own the full Post-Acute divisional P&L, gross profit, EBITDA, labor, travel, supplies, implementation costs, and other operating expenses.
• Develop the annual operating budget in partnership with Finance and the COO : Review facility and market profitability, identify sources of financial leakage, and implement actions to improve productivity, utilization, reimbursement, cost control, and contribution margin.
• Participate in pricing model development and operational assumptions for new and existing business. Pricing models and non-standard pricing require COO and CFO approval until delegated authority is formally expanded.
• Partner with Finance, Admissions & Billing, and Revenue Cycle resources to improve documentation, authorization, claims support, denial resolution, collections, and revenue integrity.

Clinical Quality, Compliance, and Patient Safety

• Partner with the Vice President of Clinical Quality & Compliance, Chief Medical Officer, Medical Directors, and clinical leaders to ensure compliance with CMS Conditions for Coverage, state requirements, HIPAA, accreditation standards, company policies, and contractual obligations.
• Own operational implementation of quality and compliance requirements, including timely completion and sustained effectiveness of corrective action plans.
• Review quality trends and ensure leaders respond promptly to adverse events, infection risks, missed treatments, documentation failures, medication issues, survey findings, and other clinical or compliance concerns.
• Ensure Area Managers and facility teams maintain survey readiness, complete required audits, and close identified gaps within established timeframes.

Implementation and New Program Launches

• Own implementation of new Post-Acute programs after contract execution, from internal kickoff through stabilized operations.
• Ensure site assessments, operational feasibility reviews, construction and equipment readiness, staffing, credentialing, training, physician coverage, supplies, technology, billing setup, and regulatory requirements are completed before launch.
• Ensure each new facility has a defined stabilization plan, census ramp plan, customer communication cadence, and post-launch performance review. Conduct post-implementation reviews to identify lessons learned and improve the repeatability, speed, cost, and quality of future launches.

Customer Success, Retention, and Strategic Account Development

• Own the executive operational relationship with Post-Acute customers after contract execution and ensure Area Managers maintain effective day-to-day customer partnerships.
• Lead service recovery and resolution of customer concerns that do not involve contract termination, material legal exposure, or other matters addressed by the COO.
• Conduct and improve Quarterly Business Reviews that communicate operational performance, quality outcomes, financial or utilization trends, unresolved risks, and agreed next actions.
• Identify expansion opportunities within existing health system or customer relationships through operational performance, executive engagement, market knowledge, and demonstrated value.

Physician and Clinical Partnership Development

• Build and maintain effective working relationships with nephrologists, Medical Directors, attending physicians, facility medical leadership, and Rendevor's Chief Medical Officer.
• Own operational resolution of physician engagement, rounding, coverage, documentation, order, communication, and accountability issues.
• Ensure physician coverage expectations, escalation pathways, and performance concerns are clearly documented and addressed through the appropriate Medical Director, CMO, Contracting, or executive channel.

Leadership Development and Organizational Accountability

• Directly lead, coach, develop, proactively hire and evaluate Area Managers and support roles.
• Build a culture in which leaders feel supported, have the authority and resources to succeed, and are held accountable for results, follow-through, communication, and problem ownership.
• Actively participate in hiring and interviewing process for any manager-level roles, ensuring high-quality hires, effective on-boarding and first 90-days assessment.

Market Development, Referrals, Admissions, and Patient Retention

• Collaboration with Market Development Manager(s) to support referrals and maintain census.

Cross Functional Leadership

• Collaborate proactively with Biomedical Operations, Human Resources, Marketing, Clinical Quality & Compliance, Contracting, Finance, Information Technology, Supply Chain, Clinical Education, Sales, and other Rendevor divisions.
• Engage support functions early, provide complete information, establish clear owners and deadlines, and remain accountable for operational implementation and closure.
• Do not treat audits, reports, or escalation to another department as resolution; ensure issues move from identification to corrective action, verification, and sustained closure.

Travel and Work Requirements:

• Regular travel to operating markets, customer locations, physician meetings, implementations, and leadership meetings is required (20-25% expected).
• Must be able to respond to urgent operational, quality, customer, staffing, or physician issues outside normal business hours when executive intervention is necessary.

Supervision :

• This position will report directly to the Chief Operating Officer

Work Environment :

This role exists in a remote home office or skilled nursing facility. This role may include exposure to chemicals and blood-borne pathogens. This role routinely involves the use of both medical and standard office equipment.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. To perform the essential functions of this job, the employee is required to continually stand, walk, twist, crouch, use hands to handle or feel, and reach with hands and arms. This position requires the ability to push, pull, and lift up to 50 pounds. Specific visual abilities required by this job include close vision and ability to adjust focus. This role also requires availability to work Monday through Friday and some weekends based on travel and unit needs.

Rendevor Dialysis is an Equal-Opportunity Employer.