Senior Service Delivery Analyst

Role Description

As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll use deep revenue cycle knowledge, Epic Clarity expertise, and advanced SQL to turn complex operational data into accurate, client-ready insights — partnering with Customer Operations, Central Operations, and client stakeholders to surface trends, uncover defects, and drive action. This is not a traditional reporting role; you'll operate independently, make credible recommendations, and help shape how analytics support operational and client success.

• Build, optimize, and maintain reporting and analytics solutions supporting Customer Operations and Service Delivery priorities
• Use advanced SQL and data modeling to extract, transform, and validate data from complex revenue cycle environments
• Apply Epic Clarity and professional/physician billing (PB) revenue cycle knowledge to identify trends, defects, and process improvement opportunities across charge capture, coding, claim edits, and denials
• Build and maintain physician productivity, RVU, and provider-level financial performance reporting
• Support charge lag, coding accuracy, and provider-level denial trend analysis
• Translate analysis into clear, client-ready reporting and recommendations for both technical and non-technical audiences
• Conduct account and performance reviews that surface actionable opportunities
• Perform rigorous QA on metrics and reports to ensure accuracy and credibility
• Own follow-up actions and drive execution against recommendations — not just analysis
• Serve as a trusted analytics partner to internal teams and client counterparts
• Contribute thought leadership and mentorship to grow the broader analytics function

Qualifications

• 8+ years of professional experience, with strong background in revenue cycle and analytics-driven roles
• Strong knowledge of professional/physician billing (PB) revenue cycle operations — charge capture, CPT/HCPCS coding, claim edits (WQs), denials, A/R follow-up, payment posting, provider productivity, and RVU-based reporting
• Hands-on experience with the Epic Clarity data model, specifically Resolute Professional Billing (PB) — including tables such as PAT_ENC, HSP_ACCOUNT, ARPB_TRANSACTIONS, PAT_ENC_HSP, CLARITY_SER, and CL_PB_CLM
• Advanced SQL skills — complex joins, aggregations, transformations, and scalable query design
• Experience with Snowflake, relational databases, and reporting tools such as Power BI
• Proven ability to turn messy operational data into reliable, decision-ready insights
• Track record presenting findings to non-technical stakeholders and/or clients
• Strong attention to detail, independent judgment, and ability to manage multiple priorities

Requirements

• Epic Resolute Professional Billing certification (or Resolute PB Clarity Data Model certification)
• Experience with provider compensation, RVU, or productivity reporting
• Data modeling experience in Snowflake
• Familiarity with stored procedures / T-SQL
• Prior client-facing analytics or service delivery experience
• Experience mentoring analysts or building team capabilities

Benefits

• Base pay range is $65,478.00 - $96,885.29 per year
• Eligible to participate in our annual bonus plan at a target of 10.00%
• Opportunity to constantly learn, collaborate across groups, and explore new paths for your career
• Competitive benefits package