Customer Service Lead
APEC Water Systems
Customer Service Lead The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust. Responsibilities: Customer Experience & Service Execution Support execution of customer service standards across all customer touchpoints. Monitor customer feedback, complaints, and service trends and escalate recurring issues. Help identify opportunities to reduce customer friction and improve satisfaction and retention. Promote a customer-first mindset across daily operations. Operations & Performance Monitor service queues, response times, resolution times, backlog, and escalations. Support quality assurance efforts and service-level performance. Analyze service metrics and trends to identify opportunities for improved performance. Assist in resolving complex customer issues and escalations. Team Coaching & Development Provide day-to-day guidance, coaching, and support to customer service representatives. Assist with onboarding, training, and knowledge-sharing activities. Reinforce performance expectations, accountability, and service excellence. Foster a positive, collaborative, and customer-focused team culture. Process Improvement & Systems Support Identify workflow inefficiencies and recommend process improvements. Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems. Partner with leadership to improve reporting, documentation, and operational visibility. Help drive initiatives that improve productivity, consistency, and customer outcomes. Cross-Functional Partnership Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues. Share customer insights and service trends to support business improvement efforts. Support implementation of initiatives that enhance the overall customer experience. Qualifications: 46+ years of customer service, customer experience, ecommerce, or contact center experience. Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred. Strong experience with CRM and customer service platforms. Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution. Strong communication, coaching, problem-solving, and organizational skills. Bachelor's degree preferred or equivalent work experience.
$19.86 per hour
...Rate: $19.86 per hour Schedule 8am - 1pm Weds, 5am - 1:30 Thurs, Fri & Sat The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal...SuggestedHourly payContract workPart timeWork at officeForward Air
Des Plaines, IL3 hours ago$15 - $20 per hour
...Title Customer Service Lead Pay Grade Non-Exempt Major Department Front End Minor Department Front End Reports to Front End Manager, Store Manager Job summary: The Front End Customer Service Clerk/Cashier is responsible for providing...SuggestedHourly payMinimum wageTemporary workLocal areaImmediate startFlexible hoursPete's Fresh Market
Oak Park, IL3 days ago$70k - $75k
...Community Management industry, with locations across the map. We service condo, townhome, and homeowner associations, and oversee all... ...under management - oversee the execution of the plan. Respond to customer inquiries and issues with the assistance of our support staff....SuggestedTemporary workFor contractorsWork at officeAfternoon shiftWestward360, Inc.
Des Plaines, IL2 days ago- ...Job Summary We are looking for a motivated Customer Service Coordinator to provide travel support and ensure a positive client experience. This role focuses on assisting customers with travel-related questions, coordinating details, and maintaining clear communication...SuggestedFull timePart timeRemote workFlexible hours
Enchanted Horizons Travel
Evanston, IL9 days ago $55k - $60k
...Customer Service Coordinator Salary Range $55,000.00 - $60,000.00 Salary Job Summary The Customer Service Coordinator will provide customer service duties and order transactional efforts for the organization. The Customer Service Coordinator will act as the first...SuggestedFor contractorsWork experience placementWork at officeImmediate startLeahy-IFP
Glenview, IL4 days ago$23 per hour
...Non-Exempt Hourly base pay: $23 Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty through response to... ...as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests....Hourly payLocal areaNight shiftAlsco
Berwyn, IL3 days ago$18 per hour
...multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including selling packing... ...: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast...Hourly payFull timeWeekend work$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk operations and ensure guests receive excellent customer service throughout their stay. The Front Desk Supervisor assists with daily front desk operations, supports Front Desk Agents during busy shifts, handles...Hourly payFull timeShift workNight shiftAfternoon shiftHilton
Niles, IL4 days ago$19 per hour
...Customer Service Representative Join the Fields Auto Group Family! Love making people smile? At Fields Jeep in Glenview, we don't just sell and service cars; we build relationships. We believe our employees are our greatest asset, and we treat them with the respect...Hourly payFull timeWork at office$18 per hour
...Customer Service Coordinator C. Cretors and Company, based in Wood Dale, IL is offering an entry level position for a Customer Service Coordinator. C. Cretors and Company has been in business since 1885 and is world-known manufacturer of equipment for the snack...Hourly payPart timeFlexible hours$20 - $24 per hour
...salary ~ Paid time off ~ Training & development ABOUT CUSTOM PRINT GRAPHICS Custom Print Graphics (CPG) is a Chicago-based... ...WHAT WE’RE LOOKING FOR ~2+ years of experience in customer service, client management, account coordination, or office administration...Hourly paySeasonal workWork at officeLocal areaMonday to Friday$44k - $80k
WHO WE ARE Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting... ...to continuously enhance knowledge, performance, and client services. Recommends process improvements as needed. Quickly...Full timeWork at officeLocal area- ...Area Customer Service Coordinator Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued clients. Your role will encompass supporting daily operations, implementing new services, and...Work experience placementWork at officeWorldwideFlexible hoursShift work
Ricoh USA, Inc.
Elk Grove Village, IL5 days ago $49.5k - $63.5k
...us every time you step onto the floor. Lead the Apparel department by delivering an engaging... ...performance and style through great service. Job Duties & Responsibilities Deliver... ...Promote and lead company programs (i.e., customer loyalty program participation, warranty sales...Full time$120k - $160k
...A global, industry-leading company headquartered in Rosemont is seeking a dynamic Executive Recruiter to join their team. This role will take the lead in driving the recruitment of key leadership positions across the organization, partnering closely with senior executives...Mack & Associates LLC
Rosemont, IL3 days ago- ...Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers Put your career into high gear with Mavis Tires &... ...orders, ensuring the quality and timely completion of jobs, meeting customer expectations, and the safety of team members. About the...Weekly payFull timeImmediate start
Mavis Tire
Niles, IL4 days ago - ...RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider... ...and a trusted partner for reliability services. We’re more than just a distributor — we... ...looking for a motivated and organized Customer Service Supervisor who thrives in a fast...Work at office
RelaDyne
Des Plaines, IL3 days ago - Job Description Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and...Temporary workLocal areaFlexible hoursNight shift
- ...Job Description Job Description Summary of Position: The Customer Service Associate Lead plays a pivotal role in advancing the organization’s mission to deliver exceptional service to both customers and drivers. This position entails leading the customer service...Work at officeNight shift
$21.79 per hour
...Library's Community Engagement Department is looking for an outgoing, energetic, and creative individual to deliver excellent customer service to patrons in our diverse community. Your focus will be to engage with patrons outside of the library at facilities such as the...Part timeLocal areaShift workAfternoon shiftAddison Public Library
Addison, IL4 days ago$18 per hour
About the Company (CHI-SCI) At Yay, lunch is our favorite subject. We\'re out to fundamentally change K-12 school food for the better — every student deserves a freshly made, wholesome meal they\'ll actually love, and every parent deserves to know their kid is cared for...Hourly payFull timePart timeMonday to FridayFlexible hoursShift workYay Lunch
Des Plaines, IL4 days ago$75k - $90k
...to bring your HOA experience, strategic mindset, and ability to lead others as your portfolio expands, we want you on our team. Apply... ...Manager is not tasked with all the coordination and execution of all services needed by the community but will act as a liaison between the...Work at officeLocal areaMonday to FridayNight shiftRow Cal
Arlington Heights, IL4 days ago$80k - $85k
...to communicate effectively, take charge, lead, train, be dependable, professional, and... ...and taking appropriate actions to resolve service issues Collaborate with the property maintenance... ...company's standards Provide excellent customer service while maintaining the highest...Weekly payFull timeStart working todayWork at officeLocal areaFlexible hoursNight shiftWeekday workRPM Living
Skokie, IL3 days ago- ...food manufacturer in the northern suburbs of Chicago to identify a Customer Operations Coordinator . This is an excellent opportunity for someone who enjoys working at the intersection of customer service, operations, and supply chain while helping a growing business...
HiPo Talent Partners
Evanston, IL3 days ago - ...Alvest Equipment Services (AES) is seeking an Office/HR Coordinator in Des Plaines, IL. The role involves providing administrative support to HR and managing front desk operations. Key responsibilities include coordinating office tasks, scheduling meetings, and supporting...Work at office
Alvest Equipment Services (AES)
Des Plaines, IL4 days ago $51k - $63k
...collectible coins, home decor to holiday and so much more. We concept, create, design and market our creative products directly to our customers, and leverage licenses with the biggest names in entertainment and sports to bring unique and curated products to our customers...Casual workWork at officeRemote workWorldwideFlexible hoursThe Bradford Group
Niles, IL1 day ago- ...POSITION SUMMARY Assists in the development and oversight of resident services, including planning and coordinating opportunities for residents that promote a level of health, wellbeing, engagement and growth. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties...
Discovery Village Des Plaines
Des Plaines, IL1 day ago $58.74k
...Posting Summary Posting Number S00610P Position Title Coordinator for the Center for Access and Accommodative Services Position Type Mid Management Department Academic Success Essential Function The CAAS...Hourly payTriton College, IL
River Grove, IL3 days ago$16 - $24 per hour
...unwavering strength and stability. We are the future of beauty services. Be part of the transformation. GENERAL SUMMARY & SCOPE... ...products, and service Ability to build and maintain strong customer relationships Strong communication skills Ability to...Full timePart timeWork experience placementWork at officeLocal areaFlexible hoursShift workAfternoon shiftUlta Beauty
Harwood Heights, IL4 days ago$25 - $35 per hour
...equity. Key responsibilities include: Ensuring compliance with DOT standards, including driver qualification files, hours-of-service regulations, and vehicle inspections. Assisting with insurance procurement by gathering exposure data, preparing renewal...Hourly payWork at officeLocal areaVisterra Landscape Group
Rosemont, IL1 day ago
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