Communications Advisor - Community Management

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Communications Advisor within PNC's Corporate Communications organization, you will be based in Pittsburgh, PA, Denver, CO or Phoenix, AZ. As a Communications Advisor supporting Community Management, you will be responsible for the day-to-day management, monitoring, and engagement of PNC’s owned social media properties. This role serves as a frontline defense for reputational risk by identifying, assessing, and escalating emerging issues, while partnering closely with Customer Care and Marketing to ensure consistent, policy‑aligned engagement. Job Description Independently designs, develops, produces and consults on a variety of internal and external communications. Implements strategic priorities and initiatives. Consults on a variety of internal and external communications. Plans, researches, and develops content for increasingly complex communications initiatives. Identifies issues and opportunities, helps to contribute on all aspects of communication with the organization, and engages other parts of the organization to help ensure strategic alignment, clarity, and accuracy of message. Proactively collects and synthesizes data in order to identify trends. Readily identifies tactical and strategic implications. Actively participates on cross‑functional teams, influences outcomes, and evaluates success as appropriate. Implements and oversees activities including approval requirements, coordination with legal, compliance, finance, risk and other key partners. Helps partner with agencies, third parties and internal business partners to coordinate development and execution of programs/initiatives. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Business Acumen Business Data Analysis Collaborating Copywriting and Editing Decision Making and Critical Thinking Effective Communications Effectiveness Measurement Influencing Media Channel Management Organizational Communications Planning and Organizing Storytelling Roles at this level typically require a university/college degree, with 3+ years of relevant/directed industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered. Preferred Skills Branding Change Management Creative Process Design Thinking Digital Marketing Media Relations Prioritization Strategic Communication Planning Strategic Planning Pay Transparency Base Salary: $75,000.00 – $137,500.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, including select programs fully paid, and a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call View phone number on click.appcast.io and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. #J-18808-Ljbffr PNC Financial Services Group, Inc.