IT Field Support Specialist - West

Job Description

Job Description

***This is a field-based role supporting VEG hospitals across the Bay Area, with the candidate residing in or near San Francisco, Pleasant Hill, San Jose, or Palo Alto. The role focuses on keeping local hospitals running smoothly and helping new hospital openings start strong, with travel as a key part of the job—including frequent flights and driving, shifting schedules, and times when you may be on the road 3–5 days a week, including occasional weekends or holidays.**

ABOUT VEG

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We've done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We're rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That's where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 and 2026 certified Great Place to Work®.

THE JOB

We're looking for someone who brings technical know-how, a service-first mindset, and the flexibility to support a fast-growing, 24/7 hospital network. In this role, you'll be on the frontlines of support, making sure our hospitals have the reliable hardware, software, and network functionality they need to run smoothly—while also helping set new hospitals up for success. At VEG, we find a way to say YES to solving problems, removing roadblocks, and empowering our frontline teams to deliver exceptional emergency care. You'll grow where you want to go by troubleshooting complex challenges, implementing smart solutions, and partnering closely with hospital and IT leaders to drive IT excellence across VEG. 

WHAT YOU'LL DO

• Partner with IT teams, senior leadership, and hospital and regional leaders to understand hospital needs, resolve escalations, and keep operations running smoothly.
• Support departmental and business initiatives by aligning stakeholders, prioritizing work, and helping ensure strong execution across your region.
• Represent IT with professionalism, care, and a service-first mindset when supporting VEGgies, customers, and hospital teams.
• Help protect VEG systems by coordinating and implementing operational measures that support secure, reliable data, software, hardware, and infrastructure.
• Work with local teams to review project plans, finalize technology specifications, and support infrastructure projects, hospital upgrades, and new hospital openings.
• Recommend and implement streamlined hospital technology, best practices, and continuous IT improvements, while helping hire Field Service resources as needed to maintain exceptional support.

WHAT YOU NEED

• 1–2 years of technical help desk or IT support experience, with the ability to apply general technology processes, tools, and best practices in a hospital environment.
• Strong working knowledge of Apple products and macOS, with network experience, construction-related industry experience, or hospital buildout support as a plus.
• Clear written and verbal communication skills, with the ability to partner confidently with VEGgies, IT teams, hospital leaders, vendors, and other partners inside and outside the organization.
• Strong organization and problem-solving skills, with the ability to manage multiple tasks or projects, adapt to shifting priorities, and stay flexible when timelines change.
• A self-starter mindset: dependable, eager to learn new technology quickly, comfortable working independently, and collaborative in a team environment.
• Ability to mentor or coach future team members as needed, while also being able to physically move, handle, and lift computer equipment up to 50 pounds.

WHO YOU ARE

• Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
• Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
• Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results 
• Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge

HOW WE INVEST IN YOU

• Competitive Compensation Including ($70,000 - $80,000) + bonus + benefits.
• Comprehensive health and wellness benefits that start on day one, and access to free therapy or counseling
• Paid parental leave, up to 12 weeks at 100% of regular salary, and offering inclusive fertility and family-building care for all types of families
• Unlimited PTO to use for vacation or sick days—however you need it! 
• Generous employee referral program, so our awesome people can bring in more awesome people.
• And the little (big) things, like casual office attire, ability to bring your fur baby to work, cool VEG swag, food in the fridge for when you're hungry and free lunches twice a week!!
• Company laptop and a monthly cell phone reimbursement

BETTER TOGETHER: WHY IN-PERSON MATTERS AT VEG HQ 

Our hospitals thrive on in-person collaboration, and VQ is no different. Time in the office sparks stronger connections, meaningful conversations, and better results—all bringing our core values to life. We prioritize being present because our values are best achieved side by side. Plus, we make getting here easy with free parking and a shuttle from the White Plains Metro-North station.

DEI

At VEG, diversity is not just a word—it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve—where different perspectives are not only welcomed but celebrated.

We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.