Windows Infrastructure Engineer

Windows Infrastructure Engineer Microsoft Windows 10 - Seeking an individual who has deep expertise in serving clients and is passionate about advances in the IT space. The ideal candidate possesses a motivational commitment to excellence, offers a personal approach to service, enjoys being challenged and is dedicated to pursuing growth and learning. Provide advanced, L2/L3 support to end-users for Azure AD, on-premises AD, Exchange Online, SharePoint, OneDrive, Office 365, PC hardware, operating systems, software applications, peripherals, installations, and device management. Respond to, diagnose, and troubleshoot problems through tools, analysis, and discussion with users to restore service and/or identify and correct problems. Daily operational requirements include excellent communications and customer service skills. Position requires individuals to closely interact with end-users, from the CEO level down, diplomatically, and technically. Solid history expert working knowledge of Windows 10. Windows 11 is a strong plus. Solid understanding of Networking - TCP/IP, Remote Connectivity, Wi-Fi. macOS support experience is a strong plus. ServiceNow, ITSM or other major Ticketing Systems experience a strong plus. Ability to understand and explain complicated technical concepts to non-technical end-users to promote their knowledge of 1 - Microsoft 365 (P4 - Expert) | 2 - Microsoft Azure Active Directory (P3 - Advanced) | 3 - Microsoft Endpoint Manager (P3 - Advanced) | 4 - TCP/IP Networking (P3 - Advanced). About Us: InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 13 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, colour, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships. InterSources