Help Desk Specialist

Help Desk SpecialistTechFlow Inc. is an employee-owned company delivering mission-critical technology, engineering, and mission support services to federal government customers. We are seeking a Help Desk Specialist to support a critical DOD program — powering the platform that securely collects, analyzes, reports, and exchanges data from Transportation Security Equipment. In this role, you will serve as a front-line resource for end users, providing responsive technical support to ensure the continued availability and performance of mission-critical systems. You will work alongside systems administrators, cybersecurity personnel, and government stakeholders in a dynamic, highly technical government setting.Hybrid Remote: (Must have the ability to attend in person meetings Northern VA/DC Metro area)Key ResponsibilitiesProvide first and second-tier technical support to end users for PC, server, and mainframe applications and hardware.Respond to and diagnose problems through structured discussions with users, including problem recognition, research, isolation, and resolution.Utilize problem management databases and help desk ticketing systems to track and resolve issues.Coordinate with network services, software systems engineering, and applications development teams to restore service and identify root causes.Escalate complex problems to appropriate personnel and follow through to resolution.Assist in evaluating business problems and recommending vendor software packages and solutions.Support the evaluation, implementation, and testing of end-user computing packages, equipment, and prototypes.Consult with client management and staff regarding PC and LAN systems issues and recommend corrective actions.Compensation: $45,000 - $50,000 annually, commensurate with experience and qualifications.