Help Desk Specialist

Help Desk SpecialistKoniag Data Solutions, a Koniag Government Services company, is seeking a Help Desk Specialist with an active Secret clearance to support KDS and our government customer in Arlington, VA.We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.Essential Functions, Responsibilities & Duties may include, but are not limited to:Will be required to perform touch labor, fixes, configuration, troubleshoot issues and problems, and install software for a variety of end-user and other devices such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones.Tier II technicians are the primary POC for incident and problem resolution and escalation.Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base.Ensure Information Assurance (IA) requirements are met for all devices.Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving, and resolving computer and software problems.Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems.Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals needed to support the operating environment.Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise on new and emerging technologies.Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness.Specialized knowledge of Microsoft software products, skill in applying operating systems, and the ability to configure system components such as disk drives, printers, and other peripherals needed to support the operating environment.Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems.Working knowledge of and experience working with Active Directory.Working knowledge of and experience working with local and secure networks.Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware.Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services.Working knowledge of and experience working in and around Army environments and familiar with Classified IT support.Familiar with decommissioning of Army assets and Lifecycle Management SOPs.Requirements:An active Secret clearanceHigh School Diploma or GED2 years of Help Desk ExperienceExtras:Excellent problem-solving and troubleshooting skills.Effective communication skills with the ability to explain technical concepts to non-technical stakeholders.Ability to work independently and collaboratively in a team-oriented environment.Certification in ITIL or other relevant service management certifications is a plusOur Equal Employment Opportunity Policy: The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or to apply to a position on our website, please contact Heaven Wood via e-mail at View email address on click.appcast.io or by calling View phone number on click.appcast.io to request accommodations.