Help Desk Specialist

Microsoft Help Desk SpecialistOur client, a government agency specializing in information technology services, is seeking a Microsoft Help Desk Specialist to join their team. As a Microsoft Help Desk Specialist, you will be part of the IT support department supporting federal clients and internal teams. The ideal candidate will demonstrate strong communication skills, problem-solving abilities, and a proactive attitude, which will align successfully in the organization.Location: Arlington, VirginiaPay Range: Fair Market RateWhat's the Job?Manage end-user support for Microsoft-based applications and systems, including troubleshooting and resolving technical issues.Develop and refine standard operating procedures for ticketing and support workflows.Analyze performance metrics to identify areas for operational improvements.Serve as a Tier 1 and 2 support agent, escalating complex issues to program leadership as needed.Maintain and update knowledge articles within the team's Wiki to ensure accurate and current support information.What's Needed?Strong federal background with experience supporting government or military IT systems.Excellent verbal and written communication skills.1-2 years of experience supporting software applications, preferably Microsoft-based.Experience with Help Desk operations and troubleshooting Microsoft applications.Ability to work up to 100% onsite in the National Capital Region with access to NIPR and SIPR networks.What's in it for me?Opportunity to work on impactful federal projects supporting national security and government operations.Engage in continuous learning and professional development within a dynamic team environment.Contribute to operational improvements and help shape support strategies.Work in a collaborative environment that values diversity and inclusion.Gain valuable experience with Microsoft Dynamics 365, Power Apps, SharePoint, and ServiceNow.Upon completion of waiting period consultants are eligible for:Medical and Prescription Drug PlansDental PlanVision PlanHealth Savings AccountHealth Flexible Spending AccountDependent Care Flexible Spending AccountSupplemental Life InsuranceShort Term and Long Term Disability InsuranceBusiness Travel Insurance401(k), Plus MatchWeekly Pay