Patient Service Specialist

Maine Eye Center's vision is to be the preferred regional ophthalmology practice for comprehensive medical and surgical eye care. Our mission is to consistently provide high quality eye care and outcomes through excellent service, exceptional doctors, staff, and state of the art technology.

Maine Eye Center Core Values include Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.

Description of Responsibilities:

The Patient Service Specialist is the first person a patient meets and is responsible for greeting patients, collecting demographic information, instructing and directing patients at the central check-in station, and providing a warm and inviting atmosphere for all who enter the practice. This position generally works normal business hours Monday - Thursday 8:00AM - 4:30PM and Friday 7:30AM - 4PM. Flexibility in schedule is needed from time to time to meet business goals and provide exceptional patient service.


Responsibilities include and are not limited to:

• Greet patients, visitors, and vendors upon arrival, ensuring a welcoming and friendly environment
• Efficiently check-in patients using office procedures, confirm all required information is recorded accurately
  • Verify and update patient information in the Practice Management system
  • Verify and update insurance information in the Practice Management system
  • Check for required PCP referrals, confirm their validity
  • Ensure POA and Minor Proxy Authorization documentation is on file, as necessary
• Collect copays and outstanding balances due at the time of service
• Obtain signatures for consents and authorizations
• Address questions, concerns and feedback promptly and professionally
• Educate patients about office hours, policies and services offered
• Direct patients and visitors to appropriate locations or staff members for further assistance
• Perform clerical tasks such as data entry, answering the phone, making copies and collecting necessary paperwork
• Operating computer, photocopier, and fax machine
• Using knowledge of insurance and referral requirements to accomplish daily tasks
• Using knowledge of POAs and Guardianship to perform duties
• Using proper grammar, spelling, and punctuation to type patient information and messages for physicians and staff
• Other duties as assigned by supervisor

Requirements:

• Demonstrate and exemplify all MEC core values: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.
• Ability to maintain establish and maintain effective working relationships with employees, providers, patients, and the public.
• Ability to communicate and speak clearly and concisely.
• Exceptional customer service skills
• Ability to exercise judgement, initiative, and possess problem-solving skills.
• Professional communication with internal and external contact and patients.
• Attention to detail and accuracy in a fast pace, multi-tasking environment is essential.

Typical Working Conditions:

Work is performed in an office environment. Involves frequent patient contact both in person and over the phone along with contact with physicians and staff. Work may be frequently fast paced, and contact may be dealing with a variety of patient personalities. Possess ability to work in a team environment as well as ability to accept constructive criticism from supervisors and physicians.


Typical Physical Demands:

Requires normal range of vision and hearing for telephone and patient contact when scheduling surgery. Work may require sitting and viewing computer terminal for extended periods of time. Requires manual dexterity to operate a keyboard, telephone, copier, and other office equipment. It is necessary to be able to handle multiple phone calls. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Psychological Demands (in a usual workday):

Must possess excellent organizational and time management skills in order to handle multiple and sometimes conflicting tasks. Must be able to work with minimal supervision regarding time management and can consistently make sound, ethical decisions in emergency situations. Demonstrated ability to make accurate assessments while establishing and maintaining effective working relationships within the organization.

Pay Range:

$18.00 - $26.38

Experience Requirements:

Minimum of one year of administrative experience.


Educational Requirements:

High school diploma or equivalent is required.

Required Licenses / Certifications:

None