Front Desk Receptionist

Job Description

Job Description

Front Desk Receptionist – Skilled Nursing Facility

 

Pay: $17 per hour

 

Job Type: Full-time

 

Work Hours: Monday to Friday, Day Shift with some flexibility

 

Benefits Package:

• 401(k) Plan to help you plan for your future.
• Comprehensive Health Insurance, including medical, dental, and vision coverage.
• Paid Time Off (PTO) to support work-life balance and time for personal needs.
• Professional Development Opportunities to support career growth within the organization.

 

Position Summary: The Front Desk Receptionist serves as the primary point of contact for residents, families, visitors, and staff. This role involves managing front desk operations, answering and directing calls, greeting guests, and providing exceptional customer service. The Receptionist will uphold our facility's values, ensuring a welcoming and professional atmosphere at all times.

 

Key Responsibilities:

• Greet residents, families, visitors, and staff with a positive and professional demeanor.
• Answer, screen, and direct incoming phone calls promptly, taking messages as needed.
• Maintain a clean and organized front desk area, including monitoring lobby appearance.
• Respond to general inquiries regarding facility services and policies.
• Manage visitor sign-in and adherence to visitor policies, ensuring resident and staff safety.
• Handle incoming and outgoing mail and packages, distributing them appropriately.
• Assist with administrative tasks such as filing, typing and mail sorting. 
• Assist with scheduling appointments and managing calendars.
• Coordinate with nursing, administrative, and other departments to facilitate smooth operations.
• Respond promptly to emergency situations by contacting the appropriate authorities, such as 911, fire department, or police, and following established facility protocols to ensure the safety of residents, staff, and visitors.
• Monitor and control access to the facility, reporting any security concerns as necessary.

 

Educational Requirements:

• High school diploma or equivalent required.

 

Qualifications:

• Strong customer service skills with a friendly, professional demeanor, and the ability to engage positively with residents, families, and visitors.
• Familiarity with healthcare or senior living environments is beneficial but not required.
• Ability to handle sensitive information with confidentiality and professionalism.
• Strong organizational skills and attention to detail.
• Strong customer service skills with a friendly, professional demeanor, and the ability to engage positively with residents, families, and visitors.
• Experience managing multi-line phone systems, including answering, screening, and transferring calls accurately to the appropriate departments or individuals.

 

Work Setting: In-person

 

Acknowledgement: This job description is a general outline of responsibilities and may be adjusted to meet the facility's evolving needs.