Cultural Venues Duty Manager

Bishop Auckland Town Hall is an historic venue in the heart of the town, comprising a busy theatre, cinema, library, café and rooms for hire, and acting as a community space for local residents and stakeholders. We’re looking for a people‑focused Duty Manager with an energetic approach to help us deliver exceptional experiences in this extraordinary Grade II listed building. What is involved? We’re looking for a confident, people‑focused Duty Manager to lead our front‑of‑house team and ensure every visit and event runs smoothly. You’ll motivate staff, manage daily operations and compliance, handle sales and cash, support visitors, build rotas, facilitate events, and gather essential audience data. You’ll be part of a small, passionate team helping visitors explore our cultural offer. If you’re organised, engaging and excited by culture and hospitality, this role places you at the centre of one of County Durham’s most historic spaces. As the face of our visitor and events operation, you will: Lead and motivate the team to deliver diverse, memorable and seamless experiences Oversee daily operations including sales, cash handling and visitor flow Provide guidance and support to guests exploring the building and its services Create and manage staff rotas to ensure smooth coverage across all activities Facilitate events ranging from intimate meetings to 150‑guest weddings and functions Collect essential audience data to help shape our future offer This is a hands‑on, people‑centred role where no two days look the same. What will I need? You should have a NVQ Level 3 or equivalent experience in a relevant discipline and a First Aide qualification. Please refer to the attached Person Specification for the full criteria. Interviews Interviews will be held on 7th July 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated that they have a disability, are a looked‑after young person, care leaver or a veteran. Our offer to you We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Rewards and benefits are subject to individual terms and conditions. Equality, diversity, and inclusion We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process. #J-18808-Ljbffr Kirklees Metropolitan Council