Video Management System Support Technician

Job Description

Are you interested in a full-time career with a Fortune 100 award-winning company?

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We are currently seeking a customer-focused individual to join our team as a Video Management System Support Technician! You will be part of a team using your experience to support our internal associates all across the United States (No travel required). Regular day shift hours and great benefits.

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Key Responsibilities

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This is a Level 0/1 support function that provides Video Management System (VMS) support for all Operating Companies. The function will be to load and execute the Viakoo application on all new or replacement VMS servers being installed, evaluate ticket severity, and process ticket closures based on priority. Maintain monthly average of ticket closure times of 85% within 24 hours and 95% within 72 hours. L1 tickets should be elevated within 72 hours if there is a need for Technical Advisor support.

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• Monitor queue and resolve L0 & L1 security VMS platform Viakoo open tickets.
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• Escalate L1 tickets to Technical Advisor if additional assistance is required.
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• Troubleshoot, resolve, server hardware/software issues.
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• Place service calls for hardware related issues.
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• Load Viakoo software and apply it to servers as needed.
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• Apply firmware updated as needed.
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• Manage passwords and IT/IoT vulnerabilities.
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Required Skills and Knowledge

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• ServiceChannel experience is required
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• Previous IT experience, preferred
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• Ability to sit / stand for long periods
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• Strong problem-solving skills
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Education and Experience

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• High school diploma or GED equivalent, required
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• ServiceChannel experience is required
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• One (1) year of relevant IT / computer experience, preferred but not required
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Benefits and Pay

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• $25.00 an hour starting pay
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• Daytime schedule (8 AM to 5 PM)
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• Monday through Friday
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• We offer healthcare, a 50% dental reimbursement program, and free $25,000 life insurance policy
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• PTO, paid sick time, and paid holidays
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• Eligibility for tuition reimbursement (can be used toward certifications or degrees) and our 401k retirement plan after one (1) year of employment
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About InnoSource

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InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

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Pre-Employment Checks

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As part of our hiring process, InnoSource may obtain a background check (known as a "Consumer Report") from a Consumer Reporting Agency. This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment history, credit history, or other background information. A drug and/or nicotine screen may also be required.

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By submitting this application, you consent to receive SMS messages from InnoSource related to recruiting, interview scheduling, employment opportunities, and related communications at the phone number provided above. The SMS frequency may vary. Data rates may apply. For assistance, reply HELP. Reply STOP to opt out of receiving text messages. Please review our Privacy Policy and Terms & Conditions.

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Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran