Per Diem Events Captain at Warren Street Hotel

Job Description

Job Description

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Warren Street Hotel where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

Title: Per Diem Event Captain

Location: The Warren Street Hotel

Position Type: Per Diem

Reports To: Head of Event Sales

Job Description:

We are looking for a confident, detail-oriented, and hospitality-driven Event Captain to join our growing Events team. This is a per diem position reporting directly to the Head of Event Sales, and is a fantastic opportunity for someone who thrives in a fast-paced, high-standard environment and wants to be part of building something special from the ground up.

Duties & Responsibilities:

• Lead the Events team on the floor during private events, overseeing operations from setup through breakdown.
• Ensure all events are executed to the highest standards of service, consistent with the Firmdale Hotels brand.
• Conduct pre-event inspections to ensure event spaces, equipment, and service stations are fully prepared.
• Supervise event setup, service, and breakdown, ensuring smooth execution and attention to detail.
• Manage event inventory and par levels, ensuring all supplies and equipment are organized and event-ready.
• Handle last-minute changes with confidence while maintaining a seamless guest experience.
• Communicate effectively with Events Sales, Culinary, Stewarding, Housekeeping, Engineering, and Food & Beverage teams to ensure flawless event execution.
• Serve as the primary point of contact during events, anticipating guest needs and resolving concerns promptly and professionally.
• Coach and support team members to maintain consistency, accountability, and exceptional service standards.
• Complete post-event responsibilities, including inventory reconciliation, room reset, and reporting maintenance or operational issues.
• Perform other duties as assigned to support the Events department and hotel operations.

Requirements:

• Minimum of 2 years of hands-on event operations experience, preferably in a supervisory or Captain role within a luxury hotel, private dining, banquet, or upscale hospitality environment.
• A confident and inspiring leader who provides clear direction, motivates the team, and remains calm and composed in a fast-paced environment.
• Exceptional organizational and time management skills, with meticulous attention to detail.
• Ability to adapt quickly to last-minute changes while maintaining professionalism, composure, and a guest-focused mindset.
• Highly self-motivated, disciplined, and organized, with the ability to take full ownership of responsibilities and perform effectively with minimal supervision.
• A genuine passion for hospitality and a commitment to delivering exceptional, memorable guest experiences.
• Strong understanding of banquet operations, including event setup standards, service sequence, room configurations, and inventory management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple departments.
• Flexible availability to work evenings, weekends, holidays, and varying schedules based on business needs.

What We Offer:

• Competitive salary
• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
• Complimentary meals on shift
• Free uniform dry cleaning service
• Commuter transit benefits available Day 1
• Ongoing training and professional development, including annual education reimbursement program up to $3,000
• Social events throughout the year, including holiday parties, team member appreciation events, and more
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Departmental and company-wide incentive programs
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Crosby Street Hotel

• Three Michelin Keys, 2024, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)

Warren Street Hotel

• Two Michelin Keys, 2025
• The Hot List, Conde Nast Traveller, 2024
• The IT List, Travel + Leisure, 2024
• World's Greatest Places, TIME Magazine 2024
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Readers' Choice Awards, Condé Nast Traveller, 2025

The Whitby Hotel

• Three Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
• Best Afternoon Teas in New York City, Vogue, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025

You can see a full list of our awards and accolades here: -accolades/

Join us at the Warren Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.