Accounts Receivable & Collections Specialist

At TOTAL, our continued growth means more chances for you to advance and thrive in a positive, team-driven environment. We prioritize our people, which is why we're proud to be voted a Top Workplace for the 14th consecutive year.


As Southeast Wisconsin's largest locally owned mechanical contractor, TOTAL Mechanical delivers comprehensive, mission-critical solutions-from construction and automation to maintenance and emergency services-with an uncompromising commitment to customer service.


We are seeking a detail-oriented Accounts Receivable & Collections Specialist to join our Accounting team. Reporting to the Accounting Manager, this position manages customer accounts, processes cash receipts, supports collection efforts, and helps maintain accurate accounts receivable records.


Location: Pewaukee, WI | Schedule: Full-time, onsite | Classification: Non-exempt


What You'll Do

• Monitor aging reports and follow up on outstanding customer balances.
• Conduct collection activities by phone and email and prepare collection or lien notices when appropriate.
• Process and post customer payments, credit card transactions, and daily bank deposits.
• Research unapplied cash, payment discrepancies, and customer account questions.
• Partner with project managers, operations, and billing staff to resolve disputes.
• Review credit information for new customers and maintain supporting records.
• Keep accurate documentation of collection activity and customer communications.
• Support process improvements that strengthen cash flow and customer service.

• High school diploma or GED required; associate degree in Accounting, Business Administration, or a related field preferred.
• One to three years of accounts receivable, collections, or general accounting experience.
• Construction or contracting industry experience preferred.
• Proficiency in Microsoft Excel; Spectrum ERP or similar accounting software experience is a plus.
• Strong attention to detail, organization, problem-solving, and communication skills.
• Ability to prioritize deadlines, work independently, and collaborate across teams.
• Professional, customer-focused approach to collection activities.

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Paid Time Off and Paid Holidays
• Wellness Program including gym reimbursement, wellness discount, and rewards available