Technical Account Manager

PLEASE NOTE: This position is based in the Charlotte, NC area with a hybrid work schedule of three days per week in office (Tues, Wed, Thurs) and two days WFH. Additionally, this position does not offer visa sponsorship. We invite you to apply for a Business Development Technical Account Manager position if you are detail-oriented, proactive, communicate effectively, and possess strong analytical and creative thinking skills. In this role, you'll transform partner needs into product development requests, foster both internal and external relationships built on trust, and support business growth from onboarding through future development. Primary role We are seeking a highly skilled Business Development Technical Account Manager (TAM) to serve as the strategic technical advisor for a portfolio of partners, owning the end-to-end success, growth, and technical adoption of LendingTree products while influencing internal teams to deliver against customer and business outcomes. In this role, you will combine deep technical expertise with strong relationship-building skills to ensure customers achieve maximum value from our products and services. You’ll act as the primary technical point of contact, advocating customer needs, and guiding solution adoption. Your role will partner closely with GM’s, Analytics, Product, Engineering, and Support to drive ongoing success. Job Responsibilities Actively engaged with multiple partners at one time (Full lifecycle engagement) Customer Onboarding Own the end-to-end onboarding strategy for partner accounts, ensuring a successful transition from sale through technical implementation and launch Partner with Sales and GMs to finalize deal structure, aligning pricing, performance expectations, and partner needs with business objectives Lead technical onboarding and implementation, guiding partners through integration, compliance, product adoption, and go-live readiness Establish clear onboarding plans, timelines, and accountability across internal and external stakeholders to ensure efficient and scalable execution Customer Engagement and Success Own the end-to-end success and performance of a portfolio of partner accounts, ensuring strong adoption, retention, and growth Develop a deep understanding of each partner’s business goals, technical ecosystem, and success metrics to shape account strategy Lead ongoing partner engagement through regular business reviews, performance insights, and proactive communication of risks and opportunities Identify and drive account growth opportunities, leveraging data, market trends, and product capabilities to expand partner value and revenue Proactively diagnose and resolve root-cause issues impacting partner performance, establishing clear action plans and timelines Serve as a technical and business advisor to partners, ensuring alignment with product capabilities, regulatory requirements, and evolving market needs Cross Functional Collaboration Translate partner needs and technical requirements into clear, actionable insights that influence product strategy, roadmap, and prioritization Partner cross-functionally with Product, Engineering, Analytics, Compliance, and Business Development to drive solutions that improve partner and business outcomes Act as a key liaison between external partners and internal teams, ensuring alignment on priorities, timelines, and delivery Influence internal decision-making by providing data-driven recommendations, surfacing trade-offs, and advocating for high-impact opportunities Contribute to and evolve internal processes, documentation, and best practices to improve scalability and consistency across the function Serve as a technical subject matter expert for Business Development, guiding solution design, feasibility, and implementation approach Requirements Must be able to learn and deeply understand product, business model and market Partner with both the customer and the product team to ensure we are building a product that fits both LT and our customers' needs Must be able to leverage technical expertise to drive sales conversations and outcomes Deep understanding of analytics to self-serve analytics/reporting internally and externally Experience in Technical Account Management, Customer Success Engineering, Solutions Consulting, or similar customer‑facing technical roles Strong technical aptitude with the ability to understand complex systems, APIs, integrations, and workflows Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non‑technical audiences Proven track record of building strong customer relationships and driving account growth or retention Strong project management, organization, and prioritization abilities Benefits Medical, dental, vision insurance, 401(k) matching, life insurance, pet insurance, and a competitive PTO (paid time off) policy Base pay range: $115,000-135,000 (depending on location; may vary based on skills and experience) LendingTree is the kind of company that not only promotes diversity and inclusion, we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status. #J-18808-Ljbffr LendingTree, LLC