Fixtures Customer Service Representative

Fixtures Customer Service Representative

Otis is the world leader in reliable, efficient, and technologically advanced elevators, escalators, and people-moving systems. Our revolutionary Gen2 elevators, energy-saving ReGen drives and NCE "green" escalator have clearly set the industry standard for innovation, safety, and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies, and cultures. So just imagine where we can take you!

Join our team as a Fixtures Customer Service Representative in Bloomfield, CT, and help support our commitment to service excellence.

The ideal candidate will play a key role in supporting Otis branch personnel by providing technical expertise, order management assistance, and customer service support related to fixtures products and services. This position serves as a critical liaison between Otis branch offices and Service Center teams, supporting multiple lines of business and ensuring a seamless customer experience. Strong communication, problem-solving, and organizational skills are essential to success in this role.

Primary responsibilities:

• Manage daily customer service activities, including new orders, pricing support, order status inquiries, and shipment tracking.
• Coordinate the return, repair, and rework process to support branch installation requirements and customer needs.
• Collaborate with Engineering and Manufacturing teams to develop and provide technical solutions for the Otis fixtures product portfolio.
• Provide estimating, quoting, and order management support for the Unitec and New Equipment fixture business lines.
• Support Additional Material and Time (AMT) requests for the Florence Customer Logistics Center (CLC).
• Serve as a subject matter resource on the fixtures ordering process and provide guidance to branch sales representatives.
• Respond to inquiries received through the Fixtures support hotline and other service channels.
• Support continuous improvement and lean initiatives, including maintaining and updating standard work documentation and processes.
• Participate in meetings and conference calls with Otis branch offices to provide guidance and support on fixtures-related questions and requirements.
• Build and maintain strong working relationships with internal stakeholders to ensure timely issue resolution and customer satisfaction.

Education:

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in Business, Supply Chain, Engineering, or a related field preferred.

Experience/Qualifications:

• Demonstrated project coordination and management skills.
• Excellent organizational and analytical skills.
• Self-motivated individual contributor who can work well in a team environment.
• Excellent verbal, communication, and customer service skills.
• Ability to technically understand Otis Mod control systems and accessories.
• Knowledge of Microsoft Word and Excel is required.
• This position can be fully onsite or hybrid.

The salary range for this role is $61K - $63K. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at View email address on click.appcast.io.