Manager, Main Operations Center

LA28 does not provide relocation assistance. LA28 is the independent, non‑profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community. The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles. Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place – a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors – optimism, integrity, excellence, inclusion, co‑creation and boldness – and look forward to hearing about how your past experiences align with them. Manager, Main Operations Center (MOC) The Manager, Main Operations Center (MOC) reports to the Senior Director, C3 (Communication, Command, Coordination) within the Operational Planning team, and is responsible for the design and implementation of the operational framework of the MOC, the central hub for operations during the LA28 Olympic and Paralympic Games. Key Responsibilities Main Operations Center (MOC) Primary facilitator for design, construction, and implementation of the MOC layout and internal processes before the Games. Serve a critical role during the Games as part of the MOC Management Team, acting as the central hub for Games‑time operations connected to all competition and non‑competition venues and partner operations centers. Operational framework and structures Support the establishment of how LA28 and its delivery partners will be physically and functionally organized and structured for Games‑time operations. Plan and implement an organizational blueprint for Games‑time communication, command, and coordination, integrating input from internal functional areas. Define roles, responsibilities, and reporting lines across LA28 and partners to ensure operational clarity and effectiveness. Information‑sharing Recommend what and how information will be shared across the Games delivery ecosystem (100+ operational sites across multiple municipalities and regions). Advise on protocols for timely, accurate, and secure information sharing between LA28 and delivery partners. Select, implement, and oversee digital information systems for real‑time operations management (dashboards, issue management system). Decision‑making Develop escalation paths and threshold criteria for critical information. Build decision matrices and criteria for routine and urgent Games‑time decisions. Ensure cross‑functional alignment on decision‑making protocols and serve as a central reference. Issue resolution Plan and implement standardized issue escalation and resolution processes. Refine incident and exceptional situation response protocols for potential scenarios. Situation response Support the process for managing and responding to incidents and exceptional situations. Background & Requirements Minimum of 5+ years in major events or complex operational environments requiring the setup of command centers at a large scale. Experience working in, and preferably, building operational centers or facilities. Demonstrated experience engaging broad stakeholder groups and achieving cross‑functional alignment. Proven ability to manage multiple priorities and deliver results within tight timelines. Expectations Excellent communication, stakeholder management, organizational and prioritization skills. Demonstrated commitment to co‑creation and collaborative decision‑making. Ability to work independently and adapt to changing priorities. Education Bachelor’s degree in a related field; work experience is preferred. Physical Requirements and Working Conditions Available to work onsite in our Downtown Los Angeles‑based office. Majority of the work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment. Ability to travel occasionally to different venues across the Los Angeles region and possibly outside the Greater Los Angeles region. The LA28 office is an open floorplan working environment; employees must work efficiently in an open cubicle environment. The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law. LA28 does not provide relocation assistance. LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team. #J-18808-Ljbffr La28Careers