Operations Center Lead

Job Description

Job Description

No Guard Card Needed. Security experience a plus but not required. This role will be monitoring information for multiple sites for the client and making calls and notifications based on this information.

Previous Customer Service Centers, Customer Service, Call Center, Monitoring Center or other related experience is preferred.

Looking for great people that have great written and verbal communication skills.

If you are a service minded person - Send us a resume. Great pay, great benefits and flexible schedules!

The operators will be monitoring building systems to include analytics from cameras, access control systems, water leak detection, possible weather events and other activity around the property or events that are called into the room. The function of the operators will be to respond to the incident, document the response and make appropriate notifications based on the type of incident.

The Global Security Operations Center (GSOC) Lead, under guidance of GSOC Manager, is responsible for assisting company personnel in all concerns that pertain to safety and security for the primary location located in Los Angeles, California and other sites on the West Coast. The individual will work in a GSOC environment, monitoring several screens. The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures. Responsibilities:

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities

• Respond to incidents and critical situations in a calm, problem solving manner

• Investigate alarms and respond by sending security patrol, or alerting Fire services or Police as needed

• Assist company employees in all concerns that pertain to safety and security

• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles

• Possess a high school diploma or equivalent, or 5 years of verifiable experience

• Minimum of two (2) years of military, law enforcement, government, or security experience

• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Ollivier Corp will consider qualified applications with criminal histories in a manner consistent with applicable laws.

• Health insurance and 401k plans for full-time positions

• Schedules that fit with your personal life goals

• Ongoing paid training programs and career growth opportunities

 

\nCompany Description

Our culture emphasizes training, growth and teamwork. Ollivier Corporation has been in business since 1987 and is a proven industry leader. Ollivier is a managed security provider. This means that we support all aspects of a client's security program. From security systems to security personnel, Ollivier is a trusted advisor for some of the largest companies in Southern California. We offer a positive and inclusive company culture and a great benefits package!

Company Description

Our culture emphasizes training, growth and teamwork. Ollivier Corporation has been in business since 1987 and is a proven industry leader. Ollivier is a managed security provider. This means that we support all aspects of a client's security program. From security systems to security personnel, Ollivier is a trusted advisor for some of the largest companies in Southern California. We offer a positive and inclusive company culture and a great benefits package!