Director of Information Technology & Systems

Description

KSS Immersion Schools is a network of private international schools dedicated to immersive, multilingual education across the Bay Area and New York City. Our campuses — including KSS Spanish Immersion Preschools and affiliated programs — serve diverse school communities united by a belief in the power of language, culture, and rigorous academics. We are a mission‑driven organization committed to building equitable, joyful learning environments for children, families, and the educators who serve them.

About the Role

The Director of Information Technology & Systems serves as the sole IT authority for KSS Immersion Schools. Reporting directly to the CEO, with additional supervision from the Head of School of Pine Street School. This role owns the full spectrum of technology operations across all campuses: infrastructure, endpoint management, identity and access, cloud platforms, cybersecurity, and strategic systems planning. The Director is based on‑site in New York City and conducts periodic visits to Bay Area campuses to deliver hands‑on support and ensure consistent technology standards across every school.

Responsibilities

Infrastructure & Network Operations

• Manage and maintain network infrastructure across all school campuses, including Wi‑Fi, switching, and VPN access
• Administer UniFi networking environments; configure and maintain WireGuard VPN and related remote access systems
• Oversee server resources, cloud hosting, and on‑premise hardware lifecycles
• Research and evaluate hardware upgrades, including 10GbE networking and high‑performance endpoint configurations
• Maintain and renew vendor contracts, software licenses, and technology service agreements

Endpoint & Device Management

• Administer Microsoft Intune and Entra ID for device enrollment, compliance policy enforcement, and conditional access
• Manage BitLocker encryption deployment and key escrow across all managed Windows endpoints
• Deploy and administer JAMF for Apple device management (MDM), including configuration profiles, app deployment, and compliance enforcement across macOS and iOS endpoints
• Manage secure browsing standards across the organization using Google Workspace content controls and JAMF Safe Browser, ensuring consistent policy enforcement on all managed devices
• Support macOS environments across all campuses
• Coordinate device procurement, imaging, provisioning, and lifecycle retirement
• Administer IT helpdesk and ticket management systems; track, prioritize, and resolve support requests across all campuses
• Deploy and maintain presentation equipment including auditorium, classroom, and conference room AV solutions

Google Workspace Administration

• Serve as super administrator for KSS Google Workspace, including user provisioning, group management, and organizational unit configuration
• Manage Google Vault for legal holds, eDiscovery, and email retention compliance
• Administer Shared Drive access controls and conduct periodic audits using GAMADV-XTD3
• Configure Gmail routing, sender delegation, and compliance policies across all organizational domains

Cybersecurity & Incident Response

• Lead security incident response, including containment, forensic log analysis, and executive‑level reporting
• Monitor for Business Email Compromise (BEC), phishing, and account takeover activity; implement preventive controls
• Conduct post‑incident reviews and produce formal incident documentation for leadership and legal use
• Evaluate and implement multi‑factor authentication, phishing‑resistant login policies, and social engineering awareness programs

Systems & Application Administration

• Manage organizational email, calendar, and collaboration platforms for all campuses
• Oversee third‑party SaaS integrations and vendor accounts, including telecommunications (Verizon) and productivity tools
• Support AI‑powered systems and automation initiatives, including school admissions tooling and administrative workflow automation
• Maintain internal documentation for IT systems, procedures, and configurations

Executive & Cross‑Functional Support

• Serve as primary IT resource for the CEO and school leadership team; translate technical decisions into clear executive communications
• Coordinate technology needs across organizational separations, mergers, and compliance transitions
• Collaborate with Finance and Operations on vendor contracts, cost management, and technology budgeting
• Provide escalation support for all school sites; conduct scheduled and emergency on‑site visits as needed

Working Conditions

This position is based on‑site in New York City (Pine Street School, and Battery Park Montessori). The role also requires periodic travel to school campuses in the San Francisco Bay Area (Berkeley, Montclair, Walnut Creek, Lincoln Highlands). Travel frequency varies based on operational needs and may be required for network upgrades, incident response, or scheduled maintenance windows. Standard working hours apply with occasional off‑hours availability expected for critical incidents. This role requires the ability to work independently without on‑site supervision and to manage time effectively across multiple locations and time zones.

Equal Employment Opportunity

KSS Immersion Schools is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants and employees receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

This job description reflects the primary duties and responsibilities of the position and is intended to be dynamic — subject to periodic review as the role and organization evolve. It is not intended to be a comprehensive list of all activities and does not constitute a contract of employment.

Requirements

• At least 3 years of IT experience
• Bachelor’s degree in a related field OR 5 years of equivalent experience
• Strong knowledge of Apple hardware, software, and operating systems
• Excellent problem‑solving and organizational skills

Preferred

• Apple ACMT certification
• Experience with JAMF or other MDM systems
• Background in mass device deployment and management
• Hands‑on experience repairing Apple products
• Familiarity with preschool, elementary, or middle school environments
• Ability to resolve network‑related issues