Front Desk/Customer Service Representative

Front Desk/Customer Service Representative

Lockhart Collision Center seeks an energetic person for Front Desk/Customer Service Representative. This person plays a critical role in our organization because they are the first point of contact.

Responsibilities

• Answer phones and direct calls to appropriate person.
• Attentive to guests as they enter our establishment, greet each guest with friendly welcome and determine purpose of visit.
• Schedule appointments for guests to bring vehicles for repairs and complete vehicle check-ins at drop off.
• Follow up with guests during the repair process to ensure they understand where their vehicle is in the process and when they can expect their vehicle to be finished.
• Communicate effectively with other staff members, adjusters, rental car providers and guests.
• Prepare purchase orders for daily receipts.
• Order office and shop supplies.

Qualifications

• High school graduate
• Excellent interpersonal and communication skills
• Ability to multi-task
• Strong organization skills
• Team player
• Proficient use of technology
• Ability to work Monday Friday 8:00 am 5:00 pm

Benefits

• Medical, dental and vision
• 401(K) with match
• Paid time off
• Discounts on products and services

We are an equal opportunity employer and prohibit discrimination and harassment. All employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.