Patient Experience Representative I- Urology Call Center

Position Summary You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations. Key Responsibilities Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting patients encounter Administrative: Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services Providing routine clerical support as needed Minimum Qualifications Education: A high school level of education, bachelor’s degree preferred Experience: Prior customer service or administrative experience preferred The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations The ability to work with diverse internal and external constituencies Schedule M-F, 830am-5pm, primarily remote after 90 days Sign-on Bonus This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years). #J-18808-Ljbffr