Account Solutions Manager-Staples Promotional Products

Join Staples and Help Shape the Future of Business Solutions. While you may know Staples as the world’s leading office supply company, Staples Promotional Products – a division of Staples – is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team! In this role, you will be managing all aspects of internal client support and be the primary internal interface for an assigned customer account base, working in partnership with field sales. You will influence profitability goals, drive the implementation and ongoing execution of client activities across all internal support departments, and ensure client objectives are met. What you’ll be doing: Manage all facets of client program business in relationship to client budget and our service model. Build and maintain client relationships. Serve as the primary internal lead for assigned accounts, in partnership with field sales to drive client objectives. Influence, analyze, and manage target expectations for margin as it relates to the client service model. Influence, analyze, and manage assortments to achieve profitable SKU count measurements. Utilize tools, data, and other resources to prepare and present client product selections. Create marketing plans by analyzing and utilizing data to drive customer revenue. Support site sale or tradeshow experiences utilizing and/or selling client branded merchandise. Sustain global services knowledge and skillset and apply it to account base as applicable. Participate and provide input and ideas to support our ongoing effort to improve customer experience and retention. What you bring to the table: Ability to create an inclusive environment, encouraging strategic thought/planning/execution while holding support teams accountable to deliverables. Clear direction and project management leadership for all support teams in implementing and managing solutions for assigned customers, providing appropriate and timely internal and external communications. Global business acumen; navigates stakeholders and processes to drive decisions. Basic knowledge of decoration methods and product capabilities; applying customer brand standards as applicable. What’s needed‑ Basic Qualifications: 3+ years relevant work experience in project management, merchandising, or related field. 1+ years of Microsoft Office (Word, Excel, PowerPoint). Flexibility to travel (less than 10%), when necessary, based on account needs. What’s needed‑ Preferred Qualifications: Bachelor’s Degree in Merchandising or related field. Experience with building relationships within Fortune 100 company or large organizations. We Offer: Inclusive culture: Associate-led Business Resource Groups. Flexible PTO: 22 days and Holiday Schedule (7 observed paid holidays). Benefits: Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits. #J-18808-Ljbffr Staples Advantage Canada