Operations Specialist

Monthly Pay: $4,209 - $5,664 USD per month

Summary

A work request arrives, gets reviewed, organized, tracked, followed through completion with clear status notes. This Operations Specialist follows each request from arrival through closure, helping internal teams keep priorities visible and work moving. The position sits on an operations team and works under an operations team lead while partnering with requestors, teammates, and managers. This fully remote work from home position is based in New York, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary. By keeping requests visible from initial review through final confirmation, the specialist enables orderly handoffs, reduces uncertainty for internal partners, and gives the team a dependable view of active work.

Job Responsibilities

• Monitor shared request queues, emails, and internal forms, identify priorities, acknowledge receipt, and route items according to their stated business need.
• Review incoming details for scope, requested outcome, source information, and missing items before work begins to ensure requests can be handled without rework.
• Create and maintain each request item in a project management such as Smartsheet, assigning owners, due points, current status, and linking related conversations.
• Enter status details, dates, and action notes in a spreadsheets and data entry such as LibreOffice Calc for team visibility while preserving a clear activity history.
• Compare request information with operating instructions, confirm dependencies, organize next actions with relevant internal contacts, and surface sequencing concerns early.
• Send concise progress updates, clarify open questions, keep requestors informed when timing or scope changes, and capture agreed next steps.
• Follow up with assigned owners when updates are overdue or required details remain unclear, and log the outreach in the request item.
• Escalate blocked, conflicting, or high-priority requests to the operations team lead with a summary of actions taken when normal coordination cannot resolve the issue.
• Close completed requests after confirming outcomes, updating status, and leaving clear notes with all final actions visible to involved contacts.
• Measure quality through accurate status updates, timely turnaround, complete notes, and dependable follow-up measured against established team expectations.

Qualifications

• High school diploma or equivalent.
• About 1-2 years of related operations or coordination experience preferred.
• Working knowledge of request tracking, priority handling, and task follow-through.
• Familiarity with a project management such as Smartsheet and a spreadsheets and data entry such as LibreOffice Calc preferred.
• Ability to interpret operating instructions, identify missing details, and organize work across competing requests.
• Clear written and verbal communication for updates, questions, and escalation summaries.
• Sound judgment when handling changing priorities and unresolved issues.
• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.
• Fully remote work that supports focused desk-based operations.
• Structured onboarding and training on the named systems and request workflow.
• Regular check-ins with the operations team lead to review priorities and growth.
• Builds skills in work coordination, status tracking, escalation summaries, and operational follow-through.
• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.