Customer Relations Representative - State Farm Agent Team Member

Part-Time Customer Service Representative (CSR)

Aaron Freitag State Farm Insurance & Financial Services Agency

Peoria, Illinois

Position Overview

The Aaron Freitag State Farm Agency is seeking a dependable, detail-oriented, and customer-focused Part-Time Customer Service Representative (CSR) to support our growing team. This role plays a critical part in delivering exceptional service to our clients by assisting with policy servicing, billing support, and relationship management. This is an in-office position designed for someone who thrives in a fast-paced, team-oriented environment and takes pride in helping others.

Key Responsibilities

• Provide prompt, professional, and friendly service to customers via phone, email, and in-person interactions
• Assist clients with policy changes, billing questions, and general account servicing
• Process endorsements, payments, and document updates accurately
• Support the sales team by identifying cross-sell and coverage opportunities
• Follow up with customers on outstanding items or service needs
• Maintain accurate and organized client records within agency systems
• Help ensure a smooth and efficient daily office operation

What Success Looks Like

• High attention to detail with minimal errors
• Strong responsiveness and follow-through with customers
• Positive client experiences that strengthen long-term relationships
• Ability to multitask while maintaining professionalism and accuracy
• Contribution to a high-performance, team-first environment

Qualifications

• Strong communication and interpersonal skills
• Organized, dependable, and detail-oriented
• Ability to handle multiple tasks and prioritize effectively
• Comfortable working in a structured, fast-paced office environment
• Previous customer service experience preferred (insurance experience is a plus)
• Willingness to obtain an insurance license (if not already licensed)

Schedule

• Starting at 20 hours per week
• In-office position

Compensation & Growth

• Hourly pay (based on experience)
• Opportunities for performance-based bonuses
• Clear path to grow into a full-time role within the agency

Why Join Our Team

At Aaron Freitag State Farm, we operate with a culture built on being humble, hungry, and smart. We are committed to:

• Being our clients' best friend on their worst day
• Building meaningful relationships within our community
• Creating opportunities for personal and professional growth

Compensation: $15.00 - $20.00 per hour

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Peoria, IL.
• I have been a State Farm agent since 2010.
• I am a proud graduate of Western Illinois University.
• We currently have 4 team members at our agency.

Apply Now and Let Us Put You on the Path to Success

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.