Patient Billing/Services Representative II - Orthopedic Surgery

Patient Billing Services Representative II

The Patient Billing Services Representative II is the face of our department and often the first impression of Orthopedic Surgery. They are responsible for providing excellent customer service and creating a positive experience for all patients and visitors. This role involves ensuring all check-in and registration is complete and accurate, verifies insurance and referral needs, handles patient inquiries, checks patients out upon completion of their visit and schedules appointments as needed. Works as a team to ensure operations run smoothly in our fast-paced clinics. This position requires evenings and some Saturday hours. May require local travel to cover other Orthopedic locations.

Primary Duties & Responsibilities:

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working Conditions:

• Normal office environment.
• Patient care setting.

Physical Effort:

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications:

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses : Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience: Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (3 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job:

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications:

Customer Service, Effective Written Communication, Epic EHR, Financial Information, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Billing and Coding, Medical Insurance Claims, Office Organization, Organizing, Professional Etiquette, Scheduling, Team Collaboration

Grade: C06-H

Salary Range: $17.89 - $26.35 / Hourly The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits Statement:

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit:

EEO Statement:

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University in St. Louis