Director, Agency Strategy & Operations - Marketing & Growth Organization (MGO)

Director, Agency Strategy & Operations (MGO)

The Director, Agency Strategy & Operations is a leadership role within the Marketing & Growth Organization (MGO), accountable for shaping and optimizing the agency ecosystem that supports enterprise marketing execution. This leader will define the strategy, governance, and operational model for agency engagement across the organization, ensuring external partnerships are structured to deliver high-quality work, measurable business impact, operational efficiency, and scalability.

This role serves as a critical connector between internal marketing, business, and operational stakeholders and external agency partners. The ideal candidate brings deep expertise in building high-performing agency models that enable speed, consistency, innovation, and growth in addition to a strong blend of strategic thinking, operational rigor, financial discipline, and cross-functional leadership.

The Director will play a central role in advancing modern marketing operations, improving the effectiveness of agency investments, and establishing clear accountability for performance, delivery, and return on investment.

Key Responsibilities

• Agency Strategy & Governance
• Operational Excellence
• Performance & ROI Management
• Cross-Functional Leadership
• Financial & Vendor Management
• Transformation & Continuous Improvement

Qualifications

• 3-5 Years of experience will be aligned to the final job leveling; typically requires significant experience in marketing strategy, agency management, marketing operations, or related functions
• Deep experience leading and managing external agency ecosystems, including creative, media, digital, production, and specialized marketing partners
• Strong knowledge of marketing operating models, agency governance structures, and scalable delivery processes
• Demonstrated business and financial acumen, with experience managing budgets, contracts, scopes of work, and vendor performance
• Proven success leading complex, cross-functional initiatives and influencing senior stakeholders across matrixed organizations
• Experience using data, reporting, and performance insights to drive decision-making, optimization, and measurable business outcomes
• Strong executive presence with the ability to communicate clearly and effectively across all levels of the organization
• Experience leading change and operational transformation in dynamic, fast-paced environments preferred

Key Skills

• Agency ecosystem strategy and governance
• Marketing operations and process optimization
• Vendor negotiation and financial management
• Performance measurement and ROI management
• Data-driven decision-making
• Executive communication and stakeholder management
• Cross-functional leadership and influence
• Operational transformation and continuous improvement

Our Director-Vendor Mgmt Services earns between $171,000 - $287,200 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories,
• AT&T internet (and fiber where available) and AT&T phone

Weekly Hours: 40

Time Type: Regular

Location: Atlanta, Georgia, Dallas, Texas, El Segundo, California

Salary Range: $171,000.00 - $287,200.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.