Sprinkler Service Coordinator

Description Metro Fire + Security has been serving Arizona since 1972. We are a full-service fire protection company that offers statewide service. We are a family-owned business that prides itself on customer service and integrity. Our staff of friendly and experienced professionals are dedicated to proving quality service. From initially selling and servicing fire extinguishers, we have transformed ourselves into a full-service fire and life safety corporation. We now specialize in sprinklers and services such as sprinkler system testing, repair and installation, kitchen and restaurant systems, fire alarm design, installation and service, backflow prevention devices, full service alarm monitoring, fire pump repair and installation, and underground hydrant repairs and installation, among the many services we offer. Great company culture and room for growth. The Sprinkler Service Coordinator is Metro Fire’s first point of contact for non-emergency calls. The Coordinator will primarily be responsible for monitoring routes, transferring messages, and scheduling technicians. To be able to excel in this position, the desired candidate is able to multi-task in stressful conditions, has excellent communication skills, and has strong organizational and interpersonal skills. Responsibilities Candidate will perform a variety of customer service, dispatching, and administrative duties required for scheduling life safety systems inspections Coordinating the scheduling of inspections based on scheduling and compliance requirements Answer non-emergency calls/emails and document important information through company software Respond to any issues and follow-up by coordinating with appropriate technicians and/or departments Help reassign work as needed, making judgments based on current workloads and priorities Use phone and computer system to direct technicians to the appropriate sites Verify all dispatched tickets are completed Review inspection reports for accuracy and identify any issues Perform other related duties as assigned or required Requirements High school diploma/ GED 1+ year prior, relevant work experience, specifically with dispatching Able to work Monday - Friday, between the hours of 6:30 AM – 5:30 PM Working knowledge of Microsoft Office Suite Able to multi-task and prioritize work according to urgency Able to work well under pressure High precision/detail-oriented Excellent communication and interpersonal skills Fast typing with experience in data entry Does not take short-cuts; works effectively and efficiently while performing all aspects of the required job Preferred Knowledge of fire systems and tools Experience working in Profit Zoom, Building Reports, Compliance Engine and Paylocity Bilingual – ability to speak Spanish Benefits Medical Dental Vision Paid Time Off Paid Holidays 401(k) matching #J-18808-Ljbffr Metro Fire Equipment Inc