Office Administrator

Job Description

Job Description

At JJH Auto Body, we take pride in providing high-quality collision repairs while delivering an exceptional customer experience. We're looking for a friendly, organized, and detail-oriented Office Administrator to be the first point of contact for our customers and help keep our front office running smoothly.

If you enjoy working with people, thrive in a fast-paced environment, and have experience in the collision repair industry, we'd love to hear from you.

Respons ibilities

· Greet customers and provide a welcoming, professional experience

· Check customers in and assist with vehicle drop-offs and pick-ups

· Communicate repair updates to customers throughout the repair process

· Answer incoming phone calls and respond to emails professionally

· Schedule appointments and coordinate with the production team

· Create, update, and manage repair orders using CCC ONE

· Match invoices and receipts to repair orders and maintain accurate records

· Process customer payments and assist with basic office accounting tasks

· File and organize repair documentation and insurance paperwork

· Assist with administrative tasks to support daily shop operations

· Maintain a clean and organized reception area

Qualifications

Requirements

· Previous experience in a collision repair shop or automotive service office preferred

· Experience using CCC ONE management software strongly preferred

· Bilingual in English and Spanish (required)

· Excellent customer service and communication skills

· Strong organizational skills with exceptional attention to detail

· Ability to multitask and prioritize in a fast-paced environment

· Proficiency with Microsoft Office (Outlook, Word, Excel)

· Positive attitude and team-oriented mindset

Benefits

· Competitive hourly pay ($18.00–$22.00/hour)

· Full-time, stable employment (40 hours per week)

· Friendly, team-oriented work environment

· Opportunity to grow within a respected collision repair business

· Ongoing training and professional development

If you're passionate about customer service and want to be part of a team that values quality, integrity, and professionalism, we'd love to meet you.