Patient Concierge

Job Description

Job Description

Description

About the Role

At Astrana Health, we strive to redefine the way healthcare is administered through community driven preventative care and proactive treatment. By centering care around the patient, we can improve health and wellbeing instead of treating symptoms. Our passionate providers prioritize the wellness of each of our patients with the necessary tools and resources to improve the quality of life for all of our patients.

Our Values: 

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers
• Provide basic and accurate information in-person and via telephone/email
• Maintain the reception area, keeping it clean and free of clutter
• Handle filing and data entry as requested
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-paced environment
• Great verbal and written communication skills
• Be able to prioritize workload while remaining flexible
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
• Perform other clerical duties such as filing, photocopying, transcribing and faxing
• Other duties as required

• At least 1 year of work experience at the Front Desk of an outpatient primary care or specialty clinic

You're great for the role if: 

• At least 2 years of work experience at the Front Desk of an outpatient primary care or specialty clinic
• Bilingual in Spanish/English

• Our organization follows an in-person work structure where the expectation is to work onsite on a daily basis. The home site for this position is 1321 S. Rainbow Blvd., Ste 101, Las Vegas, NV 89146.
• The total pay range for this role is: $18 - $22 per hour. This salary range represents our national target range for this role.