Patient Services Representative

VHP Community Health Center

Patient Services Representative, Family Health Center

Valley Health Partners, Allentown PA

Job Summary: Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience.

Minimum qualifications:

High School Diploma or GED. In lieu of diploma, equivalent combination of experience and education required.

Preferred qualification:

Associates Degree in Business or related field. One year experience in a healthcare setting. Bilingual in English/ Spanish.

Special Skills:

Demonstrates the ability to work effectively in a dynamic customer service environment with interruptions
Ability to adapt to changing priorities.
Ability to maintain accuracy and compliance with detailed-oriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills.
Proven proficiency of technology and EMR workflows at the conclusion of orientation.
Able to handle cash and other methods of patients accurately.
Able to explain, educate, and support the usage of the VHP patient portal including various features.

Essential Functions:

Performs a variety of detail-oriented administrative tasks that anticipates the needs of colleagues and patients according to the VHPCHC's policies and standard work.

Able to handle cash and other methods of payments accurately.
Answers telephones and directs calls appropriately.
Communicates messages accurately and in a timely manner as determined by practice needs.
Maintains current knowledge of insurance, managed care plans, and medical authorization requirements.
Supports patient and providers with virtual care needs.
Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
Performs appropriate patient outreach include telephone and EMR messaging.

Gathers information necessary for accurate registration and check-in to fulfill service promise.

Performs registrations, insurance verifications, scheduling, billing, filing, referral, and other clerical functions accurately and in a timely manner.
Coordinates internal and external appointment for new and establish patients based on patient's medical need, preference, and the practice schedule.
Treats all patients, and their families, significant others, peers, staff, visitors, providers, and professional colleagues in a pleasant and courteous manner.
Support VHPCHC performance standards.
Performs data entry tasks in a patient's electronic medical record.
Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.

Performs activities utilizing specific equipment and supplies appropriately.

Knows the location, operation, availability, and care of equipment.
Problem solves, troubleshoots, and take corrective measures in care and handling of equipment.

Functions as a team member to support practice and VHPCHC goals and objectives.

Provides input as requested for performance appraisals of team members.
Acts as a willing and available resource to patients and team members.
Supports quality initiatives.
Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
Adheres to the VHPCHC confidentiality policy without exception.
Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.

Exhibits behaviors critical to successful role proficiency.

Organizes effectively and efficiently to accommodate interruptions and changing priorities.

Demonstrates competency utilizing various technologies, equipment, and supplies to safely provide patient care.

Knows the location, operation, availability, and care of equipment and demonstrates competency in skills required of position.
Problem solves, troubleshoots, and take corrective measures in care and handling of equipment.
Assures an environment that is safe for colleagues, patients, and visitors. Complies with the Safety Management Program. Corrects and reports unsafe situations and practices.

Performs other related duties as assigned by management.

Performs other duties as assigned.
Floats to other locations as assigned based on business needs.

Benefits:

Choice of medical, dental, and vision plans with great coverage at VERY affordable rates. Employee-only coverage is FREE!
403b Retirement Plan with generous company match
Paid Time Off for holidays, vacation, sick & personal days
Employee Assistance Program
Tuition Reimbursement

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Patient Services Representative in Allentown, PA vacancy

Patient Services Representative
...Patient Services Representative, Community Vision Center Valley Health Partners, Allentown PA Job Summary: Coordinates and provides a variety of clerical/administrative duties associated with daily physician practice operations. Serves as the initial point of contact...
Suggested
Valley Health Partners
Allentown, PA
2 days ago
Patient Services Representative
...answering and triaging phone calls, scheduling patients visits, verifying and securing both... ...ongoing insurance coverage for therapy services, and providing patients with relevant... .... The requirements listed below are representative of the knowledge, skill, and/or ability...
Suggested
Work experience placement
Work at office
Good Shepherd Rehabilitation Network
Allentown, PA
5 days ago
Patient Services Representative
...Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley... ...within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience. Job Duties...
Suggested
Local area
Monday to Friday
Shift work
Day shift
Lehigh Valley Hospital
Allentown, PA
3 days ago
Patient Services Representative
...Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley... ...within the practice. Delivers the high standard of customer service necessary to maintain the overall patient experience. Job Duties...
Suggested
Local area
Monday to Friday
Shift work
Day shift
Lehigh Valley Health Network
Allentown, PA
3 days ago
Patient Account Representative
...SpecialistBills for medical care provided to patients and/or residents by submitting claims... ....Essential FunctionsBills for medical services by generating the appropriate bill jobs... ..., by answering patient or insurance representatives questions.Contributes to Team Effort by...
Suggested
Good Shepherd Rehabilitation
Allentown, PA
1 day ago
Patient Service Representative
Job Title Job Description Neighborhood Health Centers of the Lehigh Valley
Neighborhood Health Centers of the Lehigh Valley
Bethlehem, PA
3 days ago
Patient Service Representative
...to provide primary and preventative health and wellness services in the Lehigh Valley, regardless of a person's ability to... ...area depending on the needs of the agency. NHCLV is seeking Patient Services Representatives for both the medical and dental departments. Job...
Neighborhood Health Centers of the Lehigh Valley
Bethlehem, PA
9 days ago
Patient Access Representative (Per Diem)
...communities we serve, regardless of a patient's ability to pay for health care. HOURS... ..., if desired The Patient Access Representative is responsible for the entire scope of... ...information, verifying insurances, point of service cash collections, work queues, etc....
Daily paid
Part time
Work at office
Shift work
St. Luke's Hospital
Whitehall, PA
2 days ago
Patient Access Representative (Part Time, Evenings)
...communities we serve, regardless of a patient's ability to pay for health care. HOURS... ...45 pm - 11:15 pm The Patient Access Representative is responsible for the entire scope of... ..., verifying insurances, point of service cash collections, work queues, etc. Communicates...
16 hours
Part time
Work at office
Monday to Friday
Weekend work
Afternoon shift
St. Luke's Hospital
Allentown, PA
1 day ago
Patient Care Representative
$18 - $22 per hour
...new treatments, technologies, and add new specialties and services. It is all part of our mission to chart a bold new course... ...any great healthcare organization. Why You'll Love this Patient Care Representative Job! 42 North Dental is committed to helping our supported...
Hourly pay
Local area
42 NORTH DENTAL LLC
Hellertown, PA
2 days ago
Patient Representative
...Excelsia Injury Care’s mission is to restore quality of life through patient-centric care and support for those injured in motor vehicle or... ...team of medical specialists offers a wide range of treatment services, covering medical, orthopedics, neurology, rehabilitation,...
Work at office
Local area
Excelsia Injury Care
Bethlehem, PA
4 days ago
Patient Coordinator
...Patient Coordinator State of Location: Pennsylvania Position Summary: The Patient Coordinator serves as the first point of contact... ..., appointment management, and providing excellent customer service to patients and families. Job Description: Location: Lehigh...
Temporary work
Work at office
Ivy Rehab
Allentown, PA
1 day ago
Unit Clerk
$16.25 per hour
...the behavioral and mental health needs of children, families, and communities. Since 1882, we have provided psychiatric hospital services, residential treatment, accredited educational programs, and foster care services. Our culture is rooted in compassion, creativity...
Hourly pay
Full time
Work at office
Monday to Friday
Shift work
KidsPeace
Orefield, PA
4 days ago
Patient Coordinator
$18 - $20 per hour
...Patient Experience CoordinatorAt Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling...
Flexible hours
Night shift
Aspen Dental
Allentown, PA
3 days ago
Sales and Service Representative
$69k
...Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths... ...and relationship-building skills Sales or customer service experience is helpful but not required Qualifications...
Remote work
Work from home
Flexible hours
HMG Careers
Catasauqua, PA
20 hours ago
Patient Coordinator
$18 - $20 per hour
...Patient Experience Coordinator At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling...
Full time
Flexible hours
Night shift
Aspen Dental
Allentown, PA
1 day ago
Medical Receptionist
...teams and committees. Primary Job Responsibilities: Collect, file, and maintain Medical Records weekly Triage Patients for medical appointments Greet and attend to patients in person and over the phone. Professionally assist doctors, staff,...
All shifts
Shift work
Preventive Measures Inc
Allentown, PA
4 days ago
Patient Care Representative
Overview This is Full-Time Patient Care Representative role. 42 North Dental is committed to helping our supported practices provide quality dental... ...in comprehensive dental care with a focus on quality, service and patient satisfaction. The Patient Care Representative...
Full time
42 North Dental
Hellertown, PA
19 hours ago
Medical Receptionist 1
.... Together, we deliver world-class eye care and an exceptional patient experience. We offer medical, dental, and vision coverage, a... ...medical recordswhile ensuring every patient receives outstanding service. What You'll Do Greet and assist patients with...
Work at office
Ophthalmic Consultants of Long Island
Allentown, PA
3 days ago
Patient Advocacy Coordinator, Star Community Health (Bilingual Required)
...Patient Advocacy Coordinator St. Luke's is proud of the skills, experience and compassion... ...of the activities of the customer service and pre-collections teams within Star Community... ...in attempt to optimize cash flow while representing Star Community Health in a positive...
Full time
Work at office
Weekend work
St. Luke's College of Health Sciences
Allentown, PA
4 days ago
Patient Services Rep/Receptionist
...Receptionist / Patient Services Representative We are seeking a professional and customer-focused Receptionist / Patient Services Representative to support a busy medical practice with six practitioners. This individual will serve as the first point of contact for patients...
Work at office
Partners Personnel
Coopersburg, PA
4 days ago
Commercial Lines Customer Service Representative Assistant Part-time
...and answer correspondence in a timely manner. 3. Maintain professional and courteous relationship with producers and assist with servicing of accounts. Benefits Mon-Fri Schedule Responsibilities Process daily mail for assigned accounts and deliver to CSR's....
Part time
Brosky Insurance Agency Inc
Allentown, PA
7 days ago
Patient Care Coordinator
...Patient Care Coordinator All American Home Care is seeking an experienced Patient Care Coordinator with proven home care operations... ...pressure. Key Responsibilities Manage and coordinate services for a caseload of home care patients while maintaining scheduling...
Shift work
All American Home Care LLC
Allentown, PA
5 days ago
Assistant Route Service Sales Representative (4-Day Workweek)
...Assistant Route Service Sales Representative (4-Day Workweek) Location: Emmaus, PA, US, 18049 Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery...
Local area
Cintas
Emmaus, PA
19 hours ago
Member Service Representative weekend
...Member Services Representative Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities...
Local area
Shift work
Weekend work
Planet Fitness
Allentown, PA
3 days ago
Bilingual Customer Service Representative
...development Employee discounts Parental leave Position Overview: We are seeking a professional and personable Customer Service Representative to join our team. This role is ideal for someone who enjoys helping people, is detail-oriented, and thrives in a fast-paced...
Work at office
SOLANO CONSULTANTS AGENCY
Allentown, PA
2 days ago
Customer Service Representative
...back to your community. A world of opportunity is waiting. Let's get started! Join our team as a Work-from-Home Customer Service Representative! In this role, you'll assist customers through inbound calls, answer questions, resolve concerns, and deliver an...
Work from home
Flexible hours
iQuor
Allentown, PA
2 days ago
Customer Service Representative I
...Customer Service Representative The Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional...
Work at office
Night shift
GFL Environmental
Allentown, PA
2 days ago
Remote Customer Service & Sales Representative
# Provide professional customer service and support to clients # Conduct virtual client appointments and consultations # Identify client needs and recommend appropriate benefit solutions # Educate clients on available programs and coverage options # Follow established...
Remote job
Full time
McQuade Organization
Allentown, PA
3 days ago
Customer Service Sales Representative
...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products...
Weekly pay
Full time
Local area
Remote work
Work from home
Zuzick & Associates
Allentown, PA
3 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Patient Services Representative. Be the first to apply!